Scheduler and Data Co-ordinator

Corps Security; Paisley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent security services provider in the UK is seeking an individual for operational support role focused on schedules and rosters. The position requires excellent communication and IT skills, as well as the ability to manage staffing levels. Candidates should be customer-oriented with a knack for building relationships. The role offers a mix of day and night shifts across 42 hours per week, alongside competitive benefits and support for a diverse workforce.

Benefits

Company sick pay scheme

Paid SIA license renewals

Enhanced Family Leave Pay

Cycle to Work Scheme

High staff discounts & rewards scheme

Access to Digital GP

Excellent pension scheme

Death in Service - £5000

Recruitment bonus scheme

Employee assistance programme

Qualifications

• Previous experience in a similar role will be beneficial but not compulsory.
• Confidence and ability to establish effective working relationships.

Responsibilities

• Provide scheduling support to the shift supervisor.
• Ensure staffing levels are maintained in line with contractual requirements.
• Act as the main point of contact for all officers and staff.

Skills

Excellent communication skills

Strong customer focus

High competency at creating databases

Excellent IT skills including Microsoft Software

Ability to work under pressure

Job description

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War. By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are looking for a highly skilled individual to provide operational support in maintaining schedules and rosters, ensuring that the provision of Corps Security colleagues meets client expectations and contract requirements, whilst adhering to Corps Security quality procedures and commercial targets.

You will be working an average of 42 hours per week with a mixture of days and nights 07:00 - 19:00 or 19:00 - 07:00.

What we offer

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme
• Employee assistance programme

What you will need

• Previous experience in a similar role will be beneficial but not compulsory
• Excellent communication skills and a strong customer focus
• Confidence and ability to establish and maintain good and effective working relationships at all levels
• High competency at creating databases and spreadsheet
• Ability to work to deadlines, multitasking and working under pressure
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do

• To provide scheduling support to the shift supervisor during their duty
• Gain a full understanding of the functions covered at the client sites including Security, CCTV, Reception, and Business Support
• Effectively communicate and liaise with operational management teams and client contacts to ensure service standards are achieved
• Ensure staffing levels at all sites are maintained in conjunction with contractual requirements and any discrepancies are noted and reported to line management daily to allow appropriate remedial action to be taken
• Act as main point of contact for all officers and staff of Corps Security
• Provide rapid response to requests for emergency cover
• Notify Security Officers of their shifts with location, start time, to ensure all shifts are confirmed and recorded
• Process and maintain information in a confidential manner
• Produce fast and accurate information for customers as requested
• Ensure that all missed check calls are followed up, and reverse check calls where required
• Assist with enquires from site-based colleagues, supporting departments and clients
• Place calls through to the relevant department or manager where necessary
• Assist operations teams in the management site-based incidents
• To provide training to other colleagues on the scheduling system, TrackTik
• Effectively communicate with the operations team ensuring any resource concerns are escalated in a timely manner

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.