Scheduler

Mitie Group plc.; Whiteley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK facilities management company is seeking a Scheduler to manage daily schedules for engineers in a fast-paced environment. The role involves coordinating workloads, handling client communications, and ensuring timely task completion while focusing on high customer service standards. An ideal candidate will have strong organisational and communication skills, and experience in customer service or technical support is preferred. Proficiency in Microsoft Office and familiarity with CAFM platforms is also beneficial.

Qualifications

• Experience in customer service or technical support role.
• Strong organisational skills with excellent attention to detail.
• Ability to troubleshoot and solve problems logically.

Responsibilities

• Manage daily schedules for engineers and maintain client communication.
• Log service jobs, schedule attendance, and prepare quotes.
• Assist the manager with workflow management and reporting.

Skills

Strong organisational skills

Excellent communication skills

Problem-solving

Microsoft Office

CAFM platforms (Maximo preferred)

Job description

Job Overview

As a Scheduler in this fast‑paced role, you will manage daily schedules for engineers, from planned maintenance and reactive work to arranging subcontractors, ensuring timely completion of tasks and high customer care standards, focusing on KPI’s. Your responsibilities include updating engineer reports, procuring materials, organising client callouts, and managing operative diaries. You will develop and evaluate plans, liaise with operations management for approvals, and monitor outstanding work. Additionally, you will drive operational excellence, address engineer queries, update relevant data, communicate quality concerns and liaise daily with the client. The role requires strong organisational, communication, and multitasking skills, with experience in an operational or helpdesk environment preferred. Knowledge of CAFM system, Maximo preferred.

Key Responsibilities:

• Handle reactive queries, logging and tracking through to completion.
• Assist the Manager with daily coordination, reporting, and workflow management.
• Log service jobs, schedule engineer attendance, and maintain accurate customer updates.
• Prepare quotes for repairs and spare parts; monitor supplier deliveries.
• Liaise directly with the client, holding monthly meetings to keep them updated with ongoing works.
• Weekly meetings with engineers.
• Respond promptly and professionally to client enquiries via phone and email.
• Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.

Ideal Candidate

Experience in a customer service, service administration, or technical support role. A background or interest in engineering/equipment servicing is highly desirable. Excellent communication skills with a friendly, confident telephone manner. Strong organisational skills with excellent attention to detail. Ability to troubleshoot and problem‑solve logically and confidently. Comfortable using Microsoft Office, CAFM platforms (Maximo preferred, but not essential), and general IT systems. Reliable, consistent, and able to manage multiple tasks in a busy environment. A proactive team player who takes ownership and works well under pressure.