Scheduler

Pertemps Dudley Industrial; West Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

A family successful business is seeking an Office Administrator / Scheduler in the West Midlands. This full-time, office-based role involves scheduling field engineers, managing job bookings in a CRM system, and providing excellent customer service. The ideal candidate should be confident, organized, and capable of multitasking in a fast-paced environment. Training and support will be provided, fostering a friendly workplace culture.

Benefits

Full product support and training

Friendly working environment

Opportunity to learn and develop

Qualifications

• Confident and capable with strong administrative skills.
• Calm under pressure in a fast-paced environment.
• Experience in scheduling or coordination is an advantage.

Responsibilities

• Schedule field engineers and manage bookings.
• Handle incoming calls and provide customer support.
• Update job records and support the Office Manager.

Skills

Scheduling or coordination in trades

Strong administrative skills

Customer service skills

Multitasking ability

CRM experience

Job description

We are excited to be recruiting an Office Administrator / Scheduler to join a fast paced, family successful business. This is a full-time role, office based and ideally an immediate start but will wait till January 5th for the right person.

Responsibilities

• Scheduling 12 field engineers (AV & Electrical)
• Booking and managing jobs in Clik (our CRM system)
• Handling incoming calls and managing the shared inbox
• Providing excellent customer service and support
• Updating job records with notes, photos, and parts used
• Supporting the Office Manager with daily administrative tasks
• Chasing engineers for missing information and documentation
• Confirming bookings and managing engineers' daily diaries
• General office duties as required in a busy environment

Ideal Candidate

• Confident, capable, calm under pressure
• Strong administrative and organisational skills
• Comfortable on the phone and dealing with customers
• Excellent multitasking ability with a proactive approach
• Quick learner, happy to roll up sleeves and get stuck in
• Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries a advantage
• Working in a fast-paced environment
• CRM experience

In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business.