Scheduler

Every Step Recruitment; St Albans; On-site; GBP 27,000 - 29,000; Full time

Job summary

A growing company in St Albans is seeking a Scheduler to join their team. This office-based role involves effective planning of field-based engineers, ensuring efficient scheduling, and maintaining communication with clients. The ideal candidate will have prior experience as a Scheduler, excellent communication skills, and a high level of organization. The position offers a salary between £27,000 and £29,000 pa, and candidates with a strong customer service background will be preferred.

Qualifications

• Previous experience within a Scheduler position.
• Excellent communication skills - both verbal and written.
• Highly organised and excellent attention to detail.

Responsibilities

• Effective and efficient planning of field-based engineers.
• Scheduling work for field-based engineers.
• Ensuring engineers' diaries are efficiently planned.
• Arranging site access for engineers to ensure agreed response times.
• Maintaining service management system with correct information.
• Liaison with engineers reporting on scheduled progress.
• Dealing with client calls and resolving queries.
• Reporting all customer complaints.

Skills

Excellent communication skills

Highly organised

Customer service skills

Confident user of MS Word

Confident user of Excel

Confident user of Outlook

Job description

Overview

Scheduler

St. Albans

£27,000 - £29,000 pa

Here at Every Step Recruitment, Office Support, we are delighted to be supporting a growing company based in St Albans who are looking for a Scheduler to join their team.

This is a full-time, office-based role

Responsibilities

• Effective and efficient planning of field-based engineers
• Scheduling work for field-based engineers
• Ensuring engineers' diaries are efficiently planned
• Arranging site access for engineers to ensure agreed response times are met
• Maintaining service management system with correct, concise information
• Day-to-day liaison with engineers reporting on scheduled progress
• Dealing with client and internal calls / emails and resolving queries efficiently
• Reporting all customer complaints

Skills and attributes

• Previous experience within a Scheduler position
• Excellent communication skills - both verbal and written
• Highly organised and excellent attention to detail
• Strong customer service skills
• Confident user of MS Word, Excel, Outlook

If you believe you have the skills and attributes to successfully undertake this Scheduler role, then we would certainly welcome your application!