Scheduler

Mitie; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service management company in the United Kingdom is seeking a Scheduler to manage the national engineering team's activities and ensure excellent service standards. The ideal candidate will have experience in service delivery and strong IT skills, along with the ability to work effectively under pressure. This position offers various lifestyle benefits and support programs for financial wellbeing.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

Qualifications

• Proven experience in service delivery or contact center environments.
• Demonstrated creative problem-solving abilities.
• Strong proficiency in IT systems and software.

Responsibilities

• Manage overall activity of the national engineering team.
• Utilize systems to deploy correct engineering resources.
• Ensure first-time fixes for customers.

Skills

Experience in service delivery

Creative problem-solving

Strong IT skills

Ability to work under pressure

Eligibility for BPSS security clearance

Job description

Overview

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Scheduler who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.

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Role Responsibilities

• Manage the overall activity of the national engineering team and delegated jobs.
• Utilise systems and processes to deploy the correct engineering resources.
• Ensure first-time fixes for customers using internal engineers or subcontractors.
• Oversee job completion, documentation, and material accountability.
• Reallocate and follow up on incomplete jobs to ensure resolution.

What we're looking for

• Experience in service delivery or contact centre environments.
• Creative problem-solving using technology and data.
• Strong IT skills and system proficiency.
• Ability to work effectively under pressure in a fast-paced setting.
• Eligibility to pass BPSS security clearance.

What we offer you

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.