Scheduler

Thames Water; Reading; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A major UK utility provider is seeking a highly organized Scheduler to manage and coordinate maintenance operations. This role involves effective communication with customers and field teams, ensuring tasks are completed efficiently. Ideal candidates will possess strong problem-solving skills and attention to detail. The position offers a competitive salary and the opportunity to work in a hybrid environment.

Benefits

Salary between £25,000 & £28,000 per annum

Annual leave of 24 days plus bank holidays

Contributory pension with up to 12% contribution

Personal medical assessments

Performance-related pay plan

Qualifications

• Excellent organization skills to manage schedules.
• Capability to analyze data and spot potential problems.
• Experience in the Water/Wastewater industry is a plus.

Responsibilities

• Arrange planned maintenance with customers.
• Communicate with field teams and ensure smooth operations.
• Monitor reactive work to meet targets.
• Respond to alarms and assign work promptly.

Skills

Strong verbal and written communication

Attention to detail

Problem-solving skills

Computer skills (Excel, Word, PowerPoint)

Tools

Microsoft Office

SAP ECC

Job description

Scheduler – Join Our Team and Make an Impact!

Are you highly organised and great at keeping things running smoothly? We have an exciting opportunity for a Scheduler to join our team and play a key role in ensuring the right resources are in place for both reactive and planned maintenance work. Your work will help us deliver outstanding service to customers and keep our field teams operating at their best.

What you will be doing as a Scheduler

• Connect with customers to arrange planned maintenance and keep them informed.
• Communicate effectively with field teams, managers, and coordinators to ensure everything runs smoothly and on time.
• This role is perfect for someone who thrives in a fast‑paced environment, loves problem‑solving, and wants to make a real difference every day.
• You’ll be monitoring reactive work and ensuring that everything meets agreed targets.
• Respond quickly to alarms, elevate issues, and assign work promptly.
• Ensure company policies and are followed (including health & safety).
• This is a role where you’ll always have the opportunity to look for ways to improve, and you’ll work alongside our Continuous Improvement Team.
• Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress.

Working Hours are 8 am to 4 pm, Monday to Friday.

Base Location: Hybrid – Kemble Court, Reading.

Please note that the internal job title for this role is SWAT Scheduler.

What you should bring to the role

• This role is perfect for someone who thrives in a fast‑paced environment, loves problem‑solving, and wants to make a real difference every day.
• Brilliant communicator – Strong verbal and written communication skills in English.
• Computer skills, especially with Microsoft Excel, Word, and PowerPoint.
• Attention to detail – great at analysing data to spot potential problems.
• Previous experience in the Water/Wastewater industry would be great but not essential.

What’s in it for you?

• Salary between £25,000 & £28,000 per annum depending on skills and experience.
• Annual Leave – 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution – Maximum of 12% - 2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• Performance‑related pay plan directly linked to company performance measures and targets.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.