Scheduler

Scottish and Southern Electricity Networks; Oxford; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private healthcare

Gym memberships

Online GP

Counselling service

Cycle to Work

Maternity and adoption pay

Paternity leave

Job summary

SSE is hiring a Scheduler to join the Customer Operations team on a 12-month fixed term contract. The role is full-time (37 hours), office-based, located in Oxford or Swindon.

You will plan and schedule work for operational teams and ensure customer commitments are met, while maintaining accurate records and providing a professional service. Ideal candidates bring scheduling, administration and customer service experience, strong organisational and IT skills (especially Excel) and a proactive

Qualifications

• Experience in a scheduling, administration and customer service
• Great administration, organisational and communication skills, with the ability to manage multiple priorities in a busy environment.
• Experience meeting targets, deadlines or service standards while maintaining a high level of accuracy.
• Good IT skills, including Microsoft Office, particularly Excel, and confidence working with data.
• Experience coordinating people, resources or schedules, with a proactive approach to problem-solving and continuous improvement.

Responsibilities

• Plan and schedule work for our operational teams, ensuring priority work is completed on time and customer commitments are met.
• Keep training and annual leave records up to date to help make sure teams are resourced effectively.
• Support operational teams by processing and checking paperwork, ensuring information is accurate before it is submitted.
• Respond to enquiries from customers and colleagues by email and telephone, providing a helpful and professional service.
• Take part in daily team huddles, sharing updates, raising concerns and identifying ways to improve how we work.

Skills

Scheduling

Administration

Customer Service

Organisation

Communication

Tools

Microsoft Office

Excel

Job description

Base Location: Oxford or Swindon

Salary: £30,684 - £36,666 depending on skills and experience + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12-months Fixed term contract | Full time, 37 hours | Office based

We are looking for a scheduler to join our team on a 12-month fixed term contract

As a Scheduler, you'll join the Customer Operations team and work as part of a wider team responsible for planning and coordinating work for our operational teams.

You'll help ensure the right people are in the right place at the right time, supporting the efficient delivery of work and a great experience for our customers. To help us achieve this, we aim to make the best use of our resources and maintain a utilisation rate of 90% or above across our work schedule.

You Will

• Plan and schedule work for our operational teams, ensuring priority work is completed on time and customer commitments are met.


• Keep training and annual leave records up to date to help make sure teams are resourced effectively.


• Support operational teams by processing and checking paperwork, ensuring information is accurate before it is submitted.


• Respond to enquiries from customers and colleagues by email and telephone, providing a helpful and professional service.


• Take part in daily team huddles, sharing updates, raising concerns and identifying ways to improve how we work.

Due to the nature of business operations you will be required to respond to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.

You Will Have

• Experience in a scheduling, administration and customer service


• Great administration, organisational and communication skills, with the ability to manage multiple priorities in a busy environment.


• Experience meeting targets, deadlines or service standards while maintaining a high level of accuracy.


• Good IT skills, including Microsoft Office, particularly Excel, and confidence working with data.


• Experience coordinating people, resources or schedules, with a proactive approach to problem-solving and continuous improvement.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact [e-mail] / 01738 344051 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.