Scheduler

Assurity Consulting Ltd; Northern Ireland; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A growing consulting firm based in Newry is seeking a Scheduler to coordinate daily appointments for field technicians. This role involves strong communication with customers via phone and email, managing job requests efficiently, and maintaining schedules using Excel. Ideal candidates will have experience in scheduling, admin, or customer service, and ability to thrive in a busy environment.

Qualifications

• Strong communication skills and a professional telephone manner.
• Excellent organisation and attention to detail.
• Confident using Excel, email, and scheduling software.

Responsibilities

• Schedule and coordinate daily appointments for our field technicians.
• Communicate with customers via phone and email to confirm bookings.
• Manage incoming job requests and allocate work efficiently.
• Use Excel and internal systems to track jobs and maintain schedules.
• Work closely with the operations team to ensure smooth workflow.

Skills

Strong communication skills

Excellent organisation

Confident using Excel

Professional telephone manner

Ability to stay calm in a fast-paced environment

Tools

Excel

Scheduling software

Job description

Scheduler

Department: Business Support

Employment Type: Full Time

Location: Newry

Reporting To: Lloyd Neary

Compensation: £25,000 - £26,000 / year

Description

We’re Hiring! Scheduler / Service Coordinator – Gloucester

Are you highly organised, great with customers, and confident juggling a busy workload? We’re looking for a proactive Scheduler to join our growing team in Newry, BT35.

Office Days - Monday-Wednesday

Home Based days - Thursday and Friday

Key Responsibilities

What You’ll Do:

• Schedule and coordinate daily appointments for our field technicians
• Communicate with customers via phone and email to confirm bookings and provide updates
• Manage incoming job requests and allocate work efficiently
• Use Excel and internal systems to track jobs, update records, and maintain schedules
• Work closely with the operations team to ensure smooth day-to-day workflow

What We’re Looking For:

• Strong communication skills and a professional telephone manner
• Excellent organisation and attention to detail
• Confident using Excel, email, and scheduling software
• Ability to stay calm in a fast-paced environment
• Previous scheduling, admin, or customer service experience (advantageous)