Scheduler

Assurity Consulting Ltd; Gloucester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A growing consultancy firm in Gloucester is seeking a Scheduler to manage daily appointments and coordinate tasks for field technicians. Ideal candidates will have excellent communication skills and experience in administration or customer service. This role offers great benefits like 25 days of leave, a work birthday bonus, and fully funded training opportunities, making it a perfect fit for those looking to advance in their careers.

Benefits

25 days of annual leave plus options to buy more

Employee Assistance Programme

£250 work birthday bonus

Free on-site parking

Fully funded training and development

Office dog to brighten your day

Qualifications

• Previous scheduling, admin, or customer service experience is advantageous.
• Confident using Excel, email, and scheduling tools.

Responsibilities

• Schedule and coordinate daily appointments for field technicians.
• Communicate with customers via phone and email for confirmations and updates.
• Manage incoming job requests and allocate work efficiently.

Skills

Strong communication skills

Excellent organization

Calm demeanor in fast-paced environments

Tools

Excel

Scheduling software

Job description

Scheduler

Department: Administration

Employment Type: Full Time

Location: Gloucester

Reporting To: Kirsty Whewell

Compensation: £26,000 - £28,000 / year

Description

We’re Hiring! Scheduler / Service Coordinator – Gloucester

Are you highly organised, great with customers, and confident juggling a busy workload? We’re looking for a proactive Scheduler to join our growing team in Gloucester, GL13.

Key Responsibilities

What You’ll Do:

• Schedule and coordinate daily appointments for our field technicians
• Communicate with customers via phone and email to confirm bookings and provide updates
• Manage incoming job requests and allocate work efficiently
• Use Excel and internal systems to track jobs, update records, and maintain schedules
• Work closely with the operations team to ensure smooth day-to-day workflow

What We’re Looking For:

• Strong communication skills and a professional telephone manner
• Excellent organization and attention to detail
• Confident using Excel, email, and scheduling software
• Ability to stay calm in a fast-paced environment
• Previous scheduling, admin, or customer service experience (advantageous)

Job Benefits

Benefits

• 25 days of annual leave including bank holidays, plus the option to buy additional
• Employee Assistance Programme offering confidential support whenever you need
• £250 work birthday bonus after two years of service
• Free on-site parking
• Fully funded training and development, supporting you to progress into new roles
• And yes — we even have an office dog to brighten your day!