Scheduler

Pertemps Dudley Industrial; Brierley Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned business in Brierley Hill is looking for an Office Administrator / Scheduler to manage scheduling for field engineers and handle customer inquiries. This role requires strong administrative skills, the ability to multitask, and CRM experience. The ideal candidate will thrive in a fast-paced environment and contribute to a dynamic and friendly team culture. Full product training and support will be provided to the successful applicant.

Benefits

Full product support and training

Friendly working environment

Opportunity for learning and development

Qualifications

• Strong administrative and organisational skills are essential.
• Experience in scheduling or coordination is an advantage.
• Must be comfortable on the phone and dealing with customers.

Responsibilities

• Schedule 12 field engineers (AV & Electrical).
• Book and manage jobs in Clik (CRM system).
• Handle incoming calls and manage the shared inbox.
• Provide excellent customer service and support.

Skills

Administrative skills

Organisational skills

Customer service

Multitasking

CRM experience

Scheduling coordination

Job description

Overview

We are excited to be recruiting an Office Administrator / Scheduler to join a fast paced, family successful business. This is a full-time role, office based and ideally an immediate start but will wait till January 5th for the right person.

Responsibilities

• Scheduling 12 field engineers (AV & Electrical)
• Booking and managing jobs in Clik (our CRM system)
• Handling incoming calls and managing the shared inbox
• Providing excellent customer service and support
• Updating job records with notes, photos, and parts used
• Supporting the Office Manager with daily administrative tasks
• Chasing engineers for missing information and documentation
• Confirming bookings and managing engineers' daily diaries
• General office duties as required in a busy environment

Qualifications / Skills

• Confident, capable, calm under pressure
• Strong administrative and organisational skills
• Comfortable on the phone and dealing with customers
• Excellent multitasking ability with a proactive approach
• Quick learner, happy to roll up sleeves and get stuck in
• Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries an advantage
• Working in a fast-paced environment
• CRM experience

Benefits

In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business