Scheduler

Pertemps; Brierley Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A successful family-run business in Brierley Hill is seeking an Office Administrator/Scheduler to manage the scheduling of field engineers and provide superb customer service. The role requires strong administrative and organizational skills, along with the ability to multitask in a fast-paced environment. The ideal candidate should have CRM experience and be a quick learner ready to contribute to a dynamic team. Full product support and training will be provided in a friendly work atmosphere.

Benefits

Full product support and training

Friendly working environment

Opportunity for learning and development

Qualifications

• Strong administrative and organisational skills are essential.
• Experience in scheduling or coordination in similar industries is advantageous.
• Comfortable dealing with customers and providing support.

Responsibilities

• Schedule field engineers and manage job bookings.
• Handle incoming calls and manage shared inbox.
• Provide excellent customer service.
• Update job records with relevant information.
• Support the Office Manager with daily tasks.

Skills

Confident

Strong administrative skills

Excellent customer service

Multitasking ability

CRM experience

Job description

Overview

We are excited to be recruiting an Office Administrator / Scheduler to join a fast paced, family successful business. This is a full-time role, office based and ideally an immediate start but will wait till January 5th for the right person.

Main Duties

• Scheduling 12 field engineers (AV & Electrical)
• Booking and managing jobs in Clik (our CRM system)
• Handling incoming calls and managing the shared inbox
• Providing excellent customer service and support
• Updating job records with notes, photos, and parts used
• Supporting the Office Manager with daily administrative tasks
• Chasing engineers for missing information and documentation
• Confirming bookings and managing engineers' daily diaries
• General office duties as required in a busy environment

Ideal Skills

• Confident, capable, calm under pressure
• Strong administrative and organisational skills
• Comfortable on the phone and dealing with customers
• Excellent multitasking ability with a proactive approach
• Quick learner, happy to roll up sleeves and get stuck in
• Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries an advantage
• Working in a fast-paced environment
• CRM experience

Benefits

In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business.