Scheduled Care Coordinators (West)

NHS National Services Scotland; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Glasgow is looking for patient-focused candidates to join the Scheduled Care team in the West Ambulance Control Centre. This full-time role includes handling national calls and coordinating Patient Transport vehicles, ensuring eligible patients receive suitable transport. Candidates must demonstrate strong computer skills and effective communication abilities. The position requires unsocial working hours, and applicants must have the right to work in the UK without sponsorship.

Qualifications

• Strong computer and keyboard skills (at least 30wpm) are essential.
• Ability to demonstrate effective communication and problem-solving.

Responsibilities

• Handle national calls and coordinate Patient Transport vehicles.
• Communicate with patients and ambulance crews for service effectiveness.
• Work under pressure with minimal supervision.

Skills

Good customer care

Attention to detail

Ability to work in a team

Effective communication skills

Ability to remain calm under pressure

Discretion

Job description

We are currently seeking adaptable, and patient focused candidates to work within our West Ambulance Control Centre as part of our busy Scheduled Care team.

This role involves national call handling, planning, and controlling our Patient Transport vehicles to ensure patients, where eligible are provided with Ambulance transport suitable for their needs. As part of this dynamic role, you will communicate with patients on the telephone, liaise with ambulance crews, Health Boards, and other organisations to ensure the effective running of the service.
Candidates must be able to demonstrate an ability to work effectively under pressure and with minimal supervision. Strong computer and keyboard skills (at least 30wpm) are essential, and evidence of effective communication and problem solving are required. Full system training will be provided.

Desired Skills

• Good customer care
• Attention to detail.
• Ability to work in a team with others.
• Patient and calm in a stressful environment
• Sensitivity and understanding
• Discretion
• Effective communication skills
• Ability to follow on screen prompts.

These posts are full time, 37 hours over seven days and are relief positions. As a relief member of staff unsocial working hours will be required.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.