SCADA Systems Analyst

South East Water; Snodland; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Flexible annual leave policy

Volunteer days

Cycle to work

Health plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a SCADA Systems Analyst to safeguard the Prism SCADA infrastructure, covering GUI development, database configuration, and outstation programming. You will bridge OT and Corporate IT, troubleshoot rapidly across multi‑site operations, and contribute to NIS CAF and security compliance.

The role involves cross‑functional collaboration, third‑party contractor management, and ensuring data flows smoothly from field assets to corporate systems.

Qualifications

• Demonstrable ability to perform under pressure.
• Diagnosing hardware-to-software interface issues.
• Maintaining and optimising high-availability SCADA database servers.
• Experienced in SCADA GUI development, database configuration, and outstation / PLC programming.
• Experience bridging OT and Corporate IT systems to ensure seamless data flow.
• Experience supervising third-party contractors and providing technical consultancy.

Responsibilities

• Develop and maintain the Prism SCADA GUI, enhancing operator visibility and system usability.
• Administer Enterprise SCADA database servers and outstation programs, ensuring configurations align with SCADA Specification Documents.
• Minimise system downtime by providing rapid‑response troubleshooting for GUI and outstation software.
• Maintain patching regimes for Enterprise SCADA servers in line with IT Security requirements.
• Act as a technical liaison for Engineering and third‑party contractors, managing interfaces between Enterprise SCADA and corporate IT systems.
• Research and develop next‑generation outstation interfaces and data gathering techniques.
• Provide multi‑site technical leadership, supporting SCADA team members with remote diagnostics across the company.
• Manage third‑party support contracts and reporting lines to mitigate infrastructure risks.
• Contribute to NIS CAF submission activities with evidence gathering and standards alignment.

Skills

SCADA

GUI development

Database administration

Outstation/RTU programming

OT/IT integration

Cyber security awareness

Vendor liaison

Troubleshooting under pressure

Documentation discipline

Third-party contractor mgmt

Job description

Summary

As our SCADA Systems Analyst, you will be responsible for ensuring the continuous availability, integrity, and evolution of our Prism SCADA infrastructure. Serving as a crucial technical bridge between operational requirements and system performance, you’ll drive the full lifecycle of our SCADA environment—from GUI development and database configuration to researching emerging outstation communication protocols. By delivering expert troubleshooting and collaborating with cross‑functional engineering teams, you will minimize system downtime and ensure critical data flows seamlessly between field assets and corporate systems.

Main Responsibilities

• Develop and maintain the Prism SCADA Graphical User Interface (GUI), enhancing operator visibility and system usability.
• Administer Enterprise SCADA database servers and outstation programs, ensuring all configurations remained strictly compliant with SCADA Specification Documents.
• Minimise system downtime by providing rapid‑response troubleshooting for GUI and outstation software.
• Maintain patching regimes for Enterprise SCADA servers in line with IT Security requirements.
• Act as a key technical liaison for the Engineering department and third‑party contractors, managing complex interfaces between Enterprise SCADA and corporate IT systems.
• Conduct research and development into next‑generation outstation interfaces and data gathering techniques to improve operational efficiency and system reach.
• Provide multi‑site technical leadership, supporting SCADA team members with remote diagnostic assistance across the company’s operational area.
• Manage third‑party support contracts and maintain proactive reporting lines to the Systems Manager to mitigate potential infrastructure risks.
• Contribute to activities relating to the companies NIS CAF submission, including evidence gathering and alignment with industry standards.

Skills/Qualifications/Experience

• Demonstrable ability to perform under pressure.
• Competency in diagnosing hardware‑to‑software interface issues.
• Proficiency in maintaining and optimising high‑availability SCADA database servers.
• Experienced in SCADA GUI development, database configuration, and outstation / PLC programming in line with technical specifications.
• Expert in managing live operational SCADA database servers, maintaining corporate system interfaces, and researching new communication/data gathering protocols.
• Experienced in providing technical hardware/software interfaces for Engineering departments and managing third‑party contractor integrations.
• Proven ability to minimise system downtime through rapid troubleshooting, software modification.
• Substantial experience in the lifecycle management of SCADA systems, including GUI design, database hierarchy, and real‑time data visualisation.
• Proven track record in configuring and commissioning outstation/RTU programming and developing robust communication interfaces for remote data acquisition.
• Experience bridging the gap between Operational Technology (OT) and Corporate IT/Enterprise systems to ensure seamless data flow across the organisation.
• Extensive experience working to formal SCADA Specification Documents and maintaining rigorous documentation standards.
• Experience supervising third‑party contractors and providing technical consultancy to internal Engineering departments.
• Knowledge of NIS Cyber Security Legislation and how it impact the industry practices.
• Skilled in providing on‑site technical assistance and remote diagnostics.
• Collaborative partner to internal departments and vendors, with a focus on timely risk reporting and project alignment.

Platforms/Hardware/Processes

• Prism SCADA, Outstation/RTU Programming.
• Industrial Database Servers, Electrical Control Systems, Communication Interfaces.
• System Integration, Technical Specification Alignment, Incident Management.

Workplace culture

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Be you, belong and valued. Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Compensation package

£35,000 - £45,000p.a. (dependent on experience)

Eligibility

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Values

• Come to work to be safe, valued, and trusted.
• We'll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.