SC Cleared Technical Writer: ServiceNow & KM Expert

Akkodis; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in Stevenage is seeking an experienced Technical Writer to produce high-quality documentation and manage knowledge frameworks. You will document systems, collaborate with engineering teams, and ensure compliance in technical deliverables. The ideal candidate has strong technical writing skills and experience with ServiceNow Knowledge Management. This role offers a competitive salary and hybrid working options.

Benefits

Hybrid working flexibility

Opportunities for further training and development

Qualifications

• Strong technical writing skills for both technical and non-technical audiences.
• Prior experience supporting IT or digital transformation projects is beneficial.
• Ability to standardise and simplify complex content.

Responsibilities

• Produce technical documentation, including system specifications and training material.
• Translate complex technical information into concise content.
• Establish and manage a centralised knowledge repository.
• Collaborate with Software Engineering and other teams to document processes.

Skills

Technical writing skills for technical and non-technical audiences

Exposure to ITIL-aligned environments

Knowledge of Incident, Problem, and Change processes

Hands-on experience with ServiceNow Knowledge Management

Understanding of ITIL processes

Knowledge of cloud platforms (AWS/Azure)

Tools

ServiceNow

Microsoft Office

Job description

A leading technology services provider in Stevenage is seeking an experienced Technical Writer to produce high-quality documentation and manage knowledge frameworks. You will document systems, collaborate with engineering teams, and ensure compliance in technical deliverables. The ideal candidate has strong technical writing skills and experience with ServiceNow Knowledge Management. This role offers a competitive salary and hybrid working options.