SC Cleared Service Transition Manager

Conventus Solutions Ltd; England; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A Defence consulting firm is seeking an experienced ITIL Service Transition Manager to work onsite in Corsham 2-3 days a week. This role involves planning and managing service transitions, ensuring operational readiness, and effective change management while liaising with various stakeholders. Candidates must be ITIL 3 or 4 qualified and have experience with government projects. The contract is for 6 months with a competitive daily rate.

Qualifications

• Qualified in ITIL 3 or ITIL 4.
• Proven experience in managing government-related IT projects.
• Ability to customize processes for different project needs.

Responsibilities

• Create and manage overall service transition plans.
• Ensure effective change management for IT services.
• Confirm readiness of services for operational use.
• Implement processes for transitions and releases.
• Evaluate risks associated with new services.
• Liaise between project teams and service owners.

Skills

ITIL 3/ ITIL 4 Qualified

Experience of delivering Government projects

Tailoring the process to the specific project

Job description

SC Cleared ITIL Service Transition Manager

Location: Corsham - Onsite 2-3 days per week.

Duration: 6 months +

Rate: £575 - £625 per day (inside IR35)

Our client, Defence client requires an ITIL Service Transition Manager working onsite in Corsham 2-3 days per week.

Key responsibilities:

• Planning and coordination: Create and manage the overall plan for transitioning services and coordinate the necessary resources and activities across different teams.
• Change management: Manage the lifecycle of all changes to IT services, ensuring they are implemented with minimum disruption.
• Operational readiness: Ensure that new or changed services are ready for operation by confirming they meet criteria for operational acceptance, testing, and performance evaluation.
• Process implementation: Define and implement the processes for service transition, release, and operational acceptance.
• Risk and performance evaluation: Evaluate the performance and risks associated with new services before their release into the production environment.
• Stakeholder management: Act as a liaison between project teams, service owners, and support teams, ensuring clear communication and agreement on responsibilities and expectations.

Essential Skills and Experience:

• ITIL 3/ ITIL 4 Qualified
• Experience of delivering Government projects
• Tailoring the process to the specific project