SC Cleared ITIL Service Asset & Configuration Manager

Experis - ManpowerGroup; Corsham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading defence and technology organisation is seeking an SC Cleared Service Asset & Configuration Manager to design and manage SACM processes. The role involves collaboration with ITIL process managers and delivering reports to stakeholders. Ideal candidates will have proven experience in complex IT environments and strong ITIL knowledge. This is a critical role supporting national security with a competitive rate in a dynamic environment.

Qualifications

• Proven experience in designing and managing SACM processes within complex IT environments.
• Strong knowledge of ITIL 3.0/4.0 frameworks.
• Experience delivering government or defence projects.

Responsibilities

• Lead the design and implementation of the SACM process.
• Manage the Configuration Management System (CMS) and CMDB.
• Produce reports on KPIs and status updates for stakeholders.

Skills

Stakeholder engagement and communication skills

Knowledge of ITIL 3.0/4.0 frameworks

Experience in designing and managing SACM processes

Education

ITIL Foundation certification

Experience in configuration management

Job description

Job Title: SC Cleared Service Asset & Configuration Manager

Location: Corsham 2-3 days
Duration: 31/03/2026 with likely extension
Rate: Up to £750 per day via an approved umbrella company

Our Client, a leading defence and technology organisation, is hiring for a reputable client to support the delivery of critical IT services within a secure environment.

What you'll be doing:

• Lead the design, implementation, and continuous improvement of the SACM process, ensuring it remains fit for purpose.
• Define the scope and standards for Configuration Items (CIs), including hardware, software, and documentation, along with their relationships.
• Manage the Configuration Management System (CMS) and CMDB, overseeing discovery, data imports, and regular housekeeping to maintain data integrity.
• Monitor process execution, ensuring compliance with policies and standards, and conduct audits to verify data accuracy.
• Collaborate with other ITIL process managers (Change, Incident, Problem) to provide accurate configuration data for impact assessments and problem resolution.
• Coordinate resources and deliver training to ensure team members are equipped with necessary knowledge.
• Produce reports on KPIs, status updates, and impact analysis for stakeholders.
• Oversee lifecycle management of assets and CIs from acquisition to disposal.

What you'll bring:

• Proven experience in designing and managing SACM processes within complex IT environments.
• Strong knowledge of ITIL 3.0/4.0 frameworks.
• Experience delivering government or defence projects.
• Ability to tailor processes to specific project needs.
• Excellent stakeholder engagement and communication skills.

Desirable Skills:

• Knowledge of Army communication systems.

Required Education & Certifications:

• ITIL Foundation certification (or higher).
• Demonstrable experience in configuration management and process improvement.

Join us and be part of a vital project supporting national security, working in a dynamic environment that values expertise and innovation.

Apply now to contribute your skills to a critical mission!