SC Cleared ITIL Service Asset And Configuration Manager

Conventus Solutions Ltd; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A Defence consulting firm is seeking an ITIL Service Asset and Configuration Manager to work onsite in Corsham. This role involves defining and improving the SACM process, managing the Configuration Management System, and collaborating with other ITIL processes. Candidates must be ITIL 3/4 qualified with government project experience. The position offers a 3-month contract with a flexible onsite presence.

Qualifications

• Must be ITIL 3/4 Qualified.
• Experience with Government projects is essential.
• Able to tailor processes for specific projects.

Responsibilities

• Define SACM process strategy, objectives, and procedures.
• Determine scope of Configuration Items and IT assets.
• Manage Configuration Management System and CMDB.
• Monitor execution of SACM process for compliance.
• Define and improve audit processes for accuracy.
• Collaborate with other ITIL process managers.
• Coordinate resource allocation and training.
• Produce management reports and KPIs.
• Track and manage assets through their lifecycle.

Skills

ITIL 3/4 Qualified

Experience of delivering Government projects

Tailoring the process to the specific project

Job description

SC Cleared ITIL Service Asset and configuration Manager

Location: Corsham - Onsite 2-3 days per week.

Duration: 3 months +

Our client, Defence client requires an ITIL Service Asset and configuration Manager SACM working onsite in Corsham 2-3 days per week.

Key responsibilities:

• Process Design and Improvement: Defining the SACM process strategy, objectives, policies, procedures, and work instructions. Having responsibility for the process remaining "fit for purpose" and driving its continuous improvement (CSI).
• Defining Scope and Standards: Determining the scope of what should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines.
• Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security, and access levels for the data.
• Process Execution Oversight: Monitoring and reviewing the execution of the SACM process, ensuring compliance with defined procedures and data standards across all departments.
• Auditing and Verification: Defining and improving the audit process, directing periodic audits of the physical IT infrastructure against the recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out.
• Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes.
• Resource and Training Management: Coordinating the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training.
• Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders.
• Lifecycle Management: Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal.

Essential Skills and Experience:

• ITIL 3/ ITIL 4 Qualified
• Experience of delivering Government projects
• Tailoring the process to the specific project

Desirable Skills:

• Knowledge of Army communication systems