SC Cleared Deployment Engineer

Public Sector Resourcing; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK Governmental Agency is seeking a Deployment Engineer to support delivery operations in London. The role involves managing IT device installations and transitions into Live Service, requiring knowledge of Windows and Mac builds, network infrastructure, and excellent customer service skills. Candidates must possess or be eligible for SC Clearance. This role offers a contract until March 2026.

Qualifications

• Experience with IT device management and installations.
• Good troubleshooting skills for AV and VC equipment.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Support delivery of large and small projects.
• Build and configure devices for users.
• Ensure smooth transition of projects into Live Service.
• Collaborate with multi-disciplined teams on various projects.
• Document processes and share knowledge with the team.

Skills

Device building and support (Windows, Mac, Android)

Active Directory and SCCM

Network connectivity skills

Customer service and relationship management

AV/VC troubleshooting

Team collaboration

Problem ownership and resolution

Multitasking and workload prioritization

Education

Relevant experience in IT support

Tools

Active Directory

Microsoft System Center Configuration Manager (SCCM)

JAMF

Workspace ONE

Job description

On behalf of the Cabinet Office, we are looking for a Deployment Engineer (Inside IR35) for a contract until end of March ’26 based in London 5 days per week.

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office

The role of Deployment Engineer will form part of the Delivery Operations Team that sits under the Delivery Function of the organisation and works closely with the Delivery Managers. You will also work in partnership with the other functions of CO Digital Enterprise Services Teams such as Cloud Service, Network Operations, End User Compute and Commercial, Finance and Training teams. This role is a unique role and you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short‑term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

Responsibilities

• Supporting the delivery of large projects and managing smaller projects and transitioning into Live Service.
• Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components (e.g. switches, routers) and the network connectivity skills required to present IT services to an end users desktop.
• Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi‑disciplined teams which requires discretion and confidentiality. This will include surveying of office space, decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices.
• A good understanding of standard IT technologies and have a strong desire to deliver high quality service.
• Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers.
• Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives.

Essential

• Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE).
• Able to demonstrate skills and experience installing active Infrastructure components (e.g. switches, routers) and the network connectivity skills required to present the IT services to an end users desktop.
• Able to support AV/VC including troubleshooting and managing fault resolutions.
• Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills.
• Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation.
• Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service.
• Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution.
• Proven ability to multitask and prioritise a busy workload allowing effective delivery of change.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, the Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Cabinet Office guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex‑military candidates/veteran spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
References

References

Visible links
1. https://www.gov.uk/government/organisations/cabinet-office