Savings Solutions Support Lead

Paragon Banking Group; Hampton in Arden; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A well-established UK bank in Hampton in Arden is seeking a Savings Solutions Support Lead to oversee operations and enhance support processes. The ideal candidate will have expertise in IT application management, strong collaboration skills, and a proactive mindset. Offering a flexible hybrid working model and generous benefits, this role provides an excellent opportunity for career growth.

Benefits

Generous Holiday Allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly policies

Employee Discounts

Volunteering Day

Life Assurance and Personal Accident Cover

Flexible working

Continuous development

Qualifications

• Experience in supporting and managing IT applications in financial services.
• Experience with low code platforms preferred.
• Strong commitment to team development and organizational values.

Responsibilities

• Oversee day-to-day operations, stability, and performance of Savings applications.
• Act as the key escalation point for incidents, restoring service and driving root-cause analysis.
• Work closely with team members to align resources and service goals.

Skills

Technical and leadership expertise in IT applications

Collaboration and communication skills

Critical thinking and structured problem-solving

Proactive, improvement-focused mindset

Job description

About The Role

About The Role Let's grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Savings Solutions Support Lead looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What You’ll Be Doing

• Oversee the day‑to‑day operations, stability, performance, and security of Savings applications, leading proactive improvements to support and monitoring processes.
• Act as the key escalation point for incidents and problems, restoring service quickly, driving thorough root‑cause analysis, and ensuring stakeholders are kept informed to prevent repeat issues.
• Work closely with the Delivery Manager, Product Owner, Technical Leads, and third‑party providers to align resources, releases, and service goals as part of a “one team” approach.
• Mature support processes and documentation, ensuring effective monitoring and alerting, and use service metrics and trends to drive targeted improvements.
• Balance customer impact, risk, and value in decision‑making, working with the Risk team to meet frameworks and prioritise the backlog for resilient, efficient delivery.

About You

• Technical and leadership expertise in supporting and managing IT applications, especially within financial services and mobile environments, ensuring robust and secure operations (low code platform experience preferred).
• A proactive, improvement‑focused mindset – constantly seeking ways to enhance support processes, monitoring, and communications for better service outcomes.
• Strong collaboration and communication skills, building effective partnerships across IT, business teams, and third‑party providers to drive operational excellence.
• Critical thinking and structured technical problem‑solving, using data and trends to identify root causes, resolve issues, and deliver sustainable improvements.
• A commitment to team development and Paragon’s values, supporting colleagues to contribute effectively, fostering a culture of learning, and maintaining high standards of customer care and compliance.
• Even if you don’t meet all the criteria, we encourage you to apply.

If you’re ready to contribute to the team, please apply.

Working Hours

Ideally West Midlands based with office working based on current need with a minimum of 1 day a week. Remote candidates will be considered though.

Inclusion

As a Disability Confident Employer, we want to ensure our vacancies are accessible for everyone. If you have a disability, long‑term health condition or are neurodiverse and need us to adjust our recruitment process, please get in touch with our recruitment team.

What We Offer You

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, plus a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
• Profit Related Pay: We share some of our annual profit with our eligible employees.
• Pension Plan: We contribute up to 10% of your annual salary towards your pension.
• Family Friendly policies: Enhanced parental pay and paid time off for fertility treatment.
• Employee Discounts: Exclusive discounts on entertainment, travel, shopping, motoring and more.
• Volunteering Day: Contribute to causes you care about with one volunteering day per year.
• Life Assurance and Personal Accident Cover.
• Flexible working: Hybrid working, splitting our week between the office and home.
• Continuous development: We encourage you to learn and develop by building a personalised development plan together with your manager.

Culture & Well‑Being

• Be yourself: We welcome diversity and care about inclusion.
• Be heard: Our People Forum and regular employee surveys give you a voice.
• Be well: Access to a digital GP service, wellbeing team, vitality programme, gym membership, fitness equipment and more.
• Be better: We encourage learning and development with a personalised plan.