Savings Customer Support & Accounts Administrator

Ultimate Banking Ltd; Newbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

A financial services provider in Newbury is looking for a Customer Support Administrator. This role requires excellent communication skills and a passion for customer service. You will handle customer queries, process account requests, and ensure members receive top-quality support. The position offers a competitive salary and generous holiday allowance, along with opportunities to volunteer in the community.

Benefits

Generous holiday allowance

Contributory pension scheme

Birthday off

Volunteer days

Qualifications

• Experience of working with customers to ensure high-quality service experience.
• Evidence of excellent written and verbal communication skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Support members with enquiries and requests from our online service.
• Handle customer queries about branch and online accounts.
• Process ISAs and customer account updates.

Skills

Customer service experience

Excellent communication skills

Multitasking abilities

Tools

Microsoft Office

Job description

A financial services provider in Newbury is looking for a Customer Support Administrator. This role requires excellent communication skills and a passion for customer service. You will handle customer queries, process account requests, and ensure members receive top-quality support. The position offers a competitive salary and generous holiday allowance, along with opportunities to volunteer in the community.