SARC Patient Crisis Worker - PT- Sussex

Mountain Healthcare Ltd; Crawley; On-site; GBP 27,000; Part time

Job summary

A healthcare provider in Crawley is seeking a SARC Patient Crisis Worker to coordinate support for patients during forensic examinations. This part-time role offers £26,883.38 per annum for 24 hours a week and includes a shift pattern of 8 pm to 8 am. Applicants need experience in a supportive environment and a UK driving licence. Join a team dedicated to providing trauma-informed care while working flexibly in the South East.

Benefits

Enhanced sickness pay scheme

Enhanced maternity pay after 1 year’s service

Well-being programme

6 weeks annual leave

Pension scheme

Funding for higher education courses after 1 year’s service

£1,500 pro-rated sign-on bonus

Qualifications

• Advanced DBS and level 2 Police vetting is required.
• Applications are invited from females only due to the role's nature.

Responsibilities

• Provide telephone information and support to patients and their families.
• Assist with the use of the colposcope during the examination procedure.
• Oversee continued support of patients after their initial visit.

Skills

Experience working in a supportive or customer-focused environment

Knowledge and understanding of confidentiality

Good IT skills

Experience completing administrative duties

UK driving licence and access to a vehicle

Job description

About the Role: Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfill the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC). Location: Sussex SARC, and additional locations through the South East.

Salary: £26,883.38 per annum (FTE 40 hours). Part-time: 24 hours per week. Shift Pattern: 2 x 12 hour shifts, 8 pm to 8 am Monday‑Friday.

Key Responsibilities

• Provide telephone information and support to patients and their families.
• Administer and coordinate visits by adults, children, and families, supporting patients through the examination journey.
• Assist with the use of the colposcope during the examination procedure.
• Deliver advocacy support to patients and families, ensuring a compassionate and patient‑centred approach.
• Maintain high standards through anti‑contamination processes and measures.
• Recruit and train zero‑hour SPCW and support outreach programmes to raise awareness of SARC services.
• Assist in achieving and maintaining UKAS accreditation and support the implementation and ongoing delivery of ISO 15189 and the FSR Code of Practice.
• Provide training and competency assessment for new SPCW in forensic cleaning.
• Book forensic consumables, ensuring acceptance testing and inventory management is complete.
• Assist with DNA environmental monitoring where applicable.
• Audit anti‑contamination processes and understand contamination risks associated with activities.
• Oversee continued support of patients after their initial visit, conducting follow‑up calls, regular check‑ins, and coordinating onward referrals as part of a six‑week patient case‑management programme.

Essential Skills & Qualifications

• Experience working in a supportive or customer‑focused environment.
• Knowledge and understanding of confidentiality.
• Experience completing administrative duties.
• Good IT skills.
• Advanced DBS and level 2 Police vetting.
• UK driving licence and access to a vehicle (additional travel required).
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only (genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e).

Company

Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, we provide Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice. Driven by our values “Be Kind” and “Do the Right Thing,” we provide holistic and trauma‑informed care that improves health outcomes across the criminal justice system.

Benefits

• Enhanced sickness pay scheme
• Enhanced maternity pay after 1 year’s service
• Enhanced neonatal/adoption pay after 1 year’s service
• Well‑being programme
• Advanced rota planning for better work‑life balance
• 6 weeks annual leave
• Pension scheme
• Life assurance
• Apprenticeships
• Employee assistant programme
• Long service/Team of the Month awards
• Range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after 1 year’s service
• £3,000 estimated average overtime pay
• Contribution to relocation expenses (T&C’s apply)
• £1,500 pro‑rated sign‑on bonus
• £500 referral bonus
• £120 NMC registration fee per year
• £98.12 HCPC registration fee per year

Equity, Diversity and Inclusion

Mountain Healthcare promotes equality, diversity, working inclusively, and values differences. Applications are welcomed irrespective of age, disability, sex, gender identity and expression, race, religion or belief, sexuality, or other personal circumstances.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.