SARC Patient Crisis Worker - 0hrs Kent

Mountain Healthcare Ltd; West Malling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in West Malling is seeking a compassionate SARC Patient Crisis Worker to support victims of sexual assault during forensic examinations. This role involves providing information and advocacy support, managing patient care, and coordinating follow-up efforts. Ideal candidates should have experience in customer-focused environments, a valid driving license, and a sensitive approach to handling vulnerable situations. Competitive salary and benefits included.

Benefits

Enhanced sickness pay scheme

Enhanced maternity pay after 1 year

6 weeks annual leave

Pension scheme

Life assurance

Funding for higher education courses after 1 year

Qualifications

• Experience in a related health and justice care sector.
• Ability to manage sensitive situations with discretion.
• Must possess a valid UK driving licence and access to a vehicle.

Responsibilities

• Coordinate various aspects of SARC activities.
• Provide support during forensic examinations.
• Assist in training and competency assessing new SPCWs.
• Conduct follow-up calls and coordinate onward referrals.

Skills

Experience working in a supportive or customer-focused environment

Knowledge and understanding of confidentiality

Compassionate approach

Ability to support patients during forensic processes

Job description

Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities.

The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Main duties of the job

Key responsibilities include:

The SPCW will provide telephone information and support to patients and their families, manage the administration and coordination of visits by adults, children and families, including supporting the patient on their journey through the examination and assisting with the use of the colposcope during the examination procedure.

The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centred approach while maintaining high standards through anti‑contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero‑hour SPCW, support outreach programmes to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service. They will support the implementation and ongoing delivery of ISO 15189 and the FSR Code of Practice.

These activities include:

• Training and competency assessing new SPCW in forensic cleaning
• Booking forensic consumables ensuring acceptance testing and inventory management is complete
• Assisting with DNA environmental monitoring where applicable
• Auditing anti‑contamination processes
• Understanding contamination risks associated with the activities undertaken as part of their role

About us

Founded by passionate clinicians on a mission to provide expert patient‑centred services, Mountain Healthcare leads the clinical forensic healthcare provision sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Job responsibilities

Location: Beech House SARC, Kent (additional locations throughout the South East)

Shift rates Monday‑Thursday £45.84 (20:00 to 08:00 – Friday night finishing at 09:00); Friday £49.66. Saturday & Sunday: 09:00–17:00; 17:00–01:00; 01:00–09:00 – £40.24. Hourly rate for attendance over 3 hours: £15.85.

Bank: Monday to Sunday, 24‑hour/365/366 days per year. Shift pattern: 8:00‑20:00, 20:00‑08:00 (12 hrs) Mon‑Fri; 9‑17, 17‑01, 01‑09 Sat‑Sun. On‑call hours include nights, weekends and bank holidays.

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market‑leading provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support them during the forensic process and administration to manage patient care pathways and day‑to‑day service delivery.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC, conducting follow‑up calls, regular check‑ins, and coordinating onward referrals, such as housing support, as part of a six‑week patient case management programme. The SPCW will offer sensitive and non‑judgemental support, empowering service users to regain control, rebuild their self‑esteem, and progress positively in their recovery journey.

Company benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year’s service
• Enhanced Neonatal/Adoption Pay after 1 year’s service
• Advanced rota planning for better work‑life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one year’s service

Person Specification

Qualifications

• Experience working in a supportive or customer‑focused environment.
• Knowledge and understanding of confidentiality.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving licence is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.