SAP Functional Lead – Customer Activity Repository (CAR)

Co-op; Manchester; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension contributions

Private healthcare

Onsite gym access

Staff discount

Virtual healthcare

24/7 support

Job summary

Co-op is seeking an SAP Functional Lead for the Customer Activity Repository (CAR) to shape the functional direction of the CAR platform. You will work closely with technology teams and business stakeholders to ensure SAP CAR delivers reliable, scalable data for retail and omnichannel operations.

In this role, you’ll lead design and development, advise on business processes, and drive improvements across the SAP CAR landscape.

Qualifications

• Significant experience in SAP CAR, ideally in retail or supply chain environments.
• Strong expertise in SAP CAR functionality: POSDTA, Promotions Management for Retail (PMR) and integrations.
• Understanding of retail operations, inventory visibility and omnichannel fulfilment.
• Experience designing and delivering SAP CAR solutions in large, complex organisations.
• Knowledge of SAP ECC or S/4HANA Retail and the wider retail technology ecosystem.

Responsibilities

• Lead the design and ongoing development of SAP CAR functionality.
• Act as a subject matter expert for SAP CAR, guiding business processes and solution design.
• Collaborate with architects, engineers, product managers and stakeholders to deliver solutions.
• Support key SAP CAR capabilities: sales processing, inventory visibility, promotions, stock management and omnichannel operations.
• Ensure integration between SAP CAR and connected platforms (retail, supply chain, store, digital, data).
• Provide oversight and QA for change delivery across the platform and services.
• Drive continuous improvement through process simplification, automation and optimisation.
• Coach colleagues to build capability across SAP retail solutions.

Skills

SAP CAR

POSDTA

PMR

DRF

Demand Data Foundation

Inventory management

Omnichannel

Tools

ECC

S/4HANA Retail

Job description

SAP Functional Lead – Customer Activity Repository (CAR)
£60,000 - £75,000 plus great benefits (Work Level 5)
Manchester city centre (hybrid working). We’re open to applications from people who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage

This role is eligible for Skilled Worker (Tier 2) visa sponsorship

We’re reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers.

We're looking for SAP Functional Leads to join our Digital, Technology & Data team and help us develop and improve the technology that supports our retail and supply chain operations. In this role, you'll lead the functional direction of our SAP Customer Activity Repository (CAR) platform, making sure it delivers reliable, accurate and scalable data to support colleagues and customers across Co-op. Working closely with technology teams and business stakeholders, you'll help shape solutions that improve retail operations, stock visibility and omnichannel experiences.

Why this role matters

SAP CAR plays a key role in how we manage retail data across stores, digital channels and supply chain operations. As our SAP Functional Lead, you'll help shape the future of this platform, ensuring it continues to meet the changing needs of our business while supporting strategic improvements across Co-op. This is an opportunity to combine deep functional expertise with leadership and influence, working with a wide range of teams to deliver meaningful
improvements that impact colleagues, members and customers every day.

What you’ll do

• Lead the design and ongoing development of our SAP Customer Activity Repository (CAR) functionality.
• Act as a subject matter expert for SAP CAR, providing guidance on business processes, solution design and platform improvements
• Work closely with architects, engineers, product managers, business analysts and business stakeholders to design and deliver effective solutions
• Support the development of key SAP CAR capabilities, including sales transaction processing, inventory visibility, promotions management, stock management and omnichannel operations.
• Ensure effective integration between SAP CAR and connected platforms, including retail, supply chain, store, digital and data systems
• Provide oversight and quality assurance for change delivery across the platform and its supporting services
• Drive continuous improvement through process simplification, automation and optimisation
• Coach and support colleagues, helping to build capability and knowledge across SAP retail solutions

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Significant experience in SAP CAR, ideally in retail, supply chain or related environments, gained in roles such as Functional Consultant, Solution Designer, Product Specialist, or similar.
• Strong expertise in SAP Customer Activity Repository (CAR) functionality: POSDTA, Promotions Management for Retail (PMR) and its integrations, DRF, Demand Data Foundation, inventory management and related business processes.
• A good understanding of retail operations, inventory management, stock visibility and omnichannel fulfilment
• Experience designing and delivering SAP CAR solutions within large and complex organisations
• Knowledge of SAP ECC or S/4HANA Retail and the wider retail technology ecosystem
• Experience integrating SAP CAR with retail, supply chain, e-commerce, merchandising and data platforms
• Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly and build effective relationships
• Experience delivering technology change in agile, product-focused environments

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion