Sample Dispatch Team Lead | Compliance & Improvement

Avantor, Inc.; Saffron Walden; Presencial; GBP 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leadership opportunity

Stakeholder exposure

Collaborative team culture

Measurable impact through improvement

Descripción de la vacante

Avantor is seeking an experienced Sample Dispatch Team Lead to join our Cambridge team on a 12-month fixed-term contract. You will lead day-to-day operational delivery of Sample Dispatch services across campus sites, ensuring service excellence, regulatory compliance, and continuous improvement while developing a high-performing team.

The role requires strong leadership, stakeholder management, data analysis and KPI reporting, with hands-on involvement in risk assessments, SOPs, and audit

Formación

• Previous people management experience in Sample Dispatch, logistics or lab support.
• Strong leadership and team development abilities.
• Proven ability to manage multiple priorities and stakeholders.
• Excellent communication and interpersonal skills with a customer service orientation.
• Experience with operational reporting, data analysis and KPI management.
• High attention to detail and regulatory compliance.

Responsabilidades

• Lead the delivery of Sample Dispatch services across the Cambridge sites, including resource planning and team development.
• Coordinate and prioritize daily operational activities to ensure efficient service delivery.
• Act as the primary point of contact for Sample Dispatch queries and issues.
• Provide operational cover and serve as SME for Sample Dispatch activities.
• Maintain and update SOPs, risk assessments and training records; manage reports and KPIs.

Conocimientos

People management

Team leadership

Stakeholder management

Data analysis

KPI management

Communication

Continuous improvement

Descripción del empleo

Avantor is seeking an experienced Sample Dispatch Team Lead to join our Cambridge team on a 12-month fixed-term contract. You will lead day-to-day operational delivery of Sample Dispatch services across campus sites, ensuring service excellence, regulatory compliance, and continuous improvement while developing a high-performing team.

The role requires strong leadership, stakeholder management, data analysis and KPI reporting, with hands-on involvement in risk assessments, SOPs, and audit