Salesforce Lead

Oscar Associates Limited; Norwich; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading technology firm in Norwich is seeking a Salesforce Lead to oversee and evolve its CRM platform. This pivotal role aims to transform the CRM into a key driver of commercial growth, ensuring data clarity and facilitating informed decision-making. The ideal candidate will bring experience in system optimisation and ownership, with responsibilities including ownership of CRM processes and continuous platform improvement. This position offers a hybrid work pattern and a competitive salary.

Responsibilities

• Act as the senior owner of the CRM across the business.
• Design, configure and optimise the system to reflect commercial workflows.
• Ensure the platform supports sponsorship, delegate sales, campaigns and partnerships.
• Own system enhancements, releases and continuous improvement.

Job description

Salesforce Lead

Department: Technology
Location: Norwich
Work Pattern - Hybrid
Salary: £55,000-£60,000

<3>Why This Role Exists

The business is experiencing rapid growth and its salesforce platform sits at the heart of revenue generation, relationship management and performance tracking.

The purpose of the role is to ensure the CRM is a true commercial growth engine - not simply a system of record.

This role exists to:

• Own and evolve the CRM to support scalable revenue growth
• Bring clarity, structure and confidence to commercial data
• Enable faster, better-informed decision-making across sales, campaigns and events
• Reduce manual effort and reactive reporting through automation and insight

The role will directly influence how pipeline, revenue, forecasting and performance are understood and improved across the organisation.

Key Responsibilities

CRM Ownership and Commercial Enablement

• Act as the senior owner of the CRM across the business
• Design, configure and optimise the system to reflect commercial workflows
• Ensure the platform supports sponsorship, delegate sales, campaigns and partnerships
• Own system enhancements, releases and continuous improvement

Com...