Salesforce Delivery Lead (Journey Circle)

Travelers Europe; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Holiday entitlement

Wellness programme

Volunteer programme

Job summary

Travelers Europe seeks a Salesforce Delivery Lead to guide agile practices at the Circle level and own the execution of Program Increment plans. You will partner with key stakeholders to deliver a portfolio of solutions with speed, quality, and predictability, while driving continuous improvement and visible metrics.

The role may manage others within a hybrid environment, with flexibility for office and remote work. A bachelor’s degree and strong agile execution experience are essential.

Qualifications

• Experience delivering technology solutions in an agile/execution role on demanding schedules, including epics and releases.
• Ability to facilitate multi-team planning techniques, retrospectives, dependency management, and other patterns.

Responsibilities

• Optimize the flow of valuable solutions in a multi-team environment by reducing dependencies, hand-offs, and waste.
• Plan and facilitate Program Increment planning events; ensure work is in PI plans and capacity reserved for enablers and unknowns.
• Build feedback loops through cross-team reviews and stakeholder engagement to promote faster learning cycles.
• Drive relentless improvement through multi-team retrospectives, metrics and analysis.
• Escalate and track risks and impediments to improve value flow.
• Create transparency into cross-team progress with dashboards and metrics.
• Manage cross-team dynamics and coordinate team communication.
• Promote and teach effective software delivery practices.
• Address resourcing to address bottlenecks.
• Perform other duties as assigned.

Skills

Agile delivery

Program management

Leadership

Analytical skills

Education

Bachelor’s degree

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Salesforce Delivery Lead to join our organization as we grow and transform our Agile landscape. In this position, you will leverage your expertise to lead and influence Agile practices at the Circle (team of teams) level. The Dir, Delivery Lead is accountable for the execution of the Program Increment (PI) plan for a Circle or program, partnering with key stakeholders to deliver a portfolio of solutions and capabilities with responsiveness/speed to market, efficiency, predictability, and quality. You will optimize the flow of work and help the Journey Circle creatively solve problems to accomplish outcomes by bringing visibility (KPIs, Metrics, Dashboards, etc.,) and championing continuous improvement. This role may manage others. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• The Director, Delivery Lead typically performs the following at the Circle (team of teams) level:
• Optimize the flow of valuable solutions in a multi-team environment by reducing dependencies, hand-offs, and systemic waste.
• Plan and facilitate Program Increment planning events; ensure work is incorporated in Program Increment plans and capacity is reserved for technical and operational enablers, refactoring, and unknowns.
• Build feedback loops through cross-team reviews and engage all key stakeholders, promoting faster learning cycles.
• Drive relentless improvement through multi-team retrospectives, metrics, assessment analysis, and other means.
• Escalate and track risks and impediments to eliminate systemic waste to improve the flow of value.
• Create transparency into the progress of cross-team work through visible boards, operational metrics, forums, dashboards, etc.
• Manage cross-team dynamics. Coordinate team building and cross-team communication.
• Promote and teach effective software delivery practices.
• Provide input on resourcing to address critical bottlenecks.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• Relevant experience in an agile/execution role delivering technology solutions on a demanding schedule including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e., multi-team planning techniques, facilitating retrospectives, dependency management, etc.) preferred.
• Programming/development experience preferred.
• Strong technical knowledge and a deep strategic mindset preferred.
• Proven analytical skills and experience making decisions based on hard and soft data preferred.
• Strong knowledge of the line of business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives preferred.

What is a Must Have?

• Relevant technology experience required.
• Previous experience of people management or team leadership required.
• Program Management in an Agile environment or related experience required.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.