Salesforce Business Analyst - Outside IR35

Onyx-Conseil; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A consultancy firm is seeking a Salesforce Business Analyst to guide scrum teams through multiple projects. The role involves maintaining the product backlog, facilitating estimation sessions, and writing user stories. Strong Salesforce knowledge and a hybrid working model of 2 days onsite in London and 3 days remote are essential. The position is initially a 6-month contract outside IR35.

Qualifications

• Strong knowledge of Salesforce architecture and its core clouds.
• Proficient in Salesforce Classic and Lightning Experience.
• Experience in Case Management and Contact Centre solutions.

Responsibilities

• Collaborate with stakeholders to maintain the product backlog.
• Facilitate estimation sessions for project requirements.
• Support the Lead Product Owner in prioritizing features.
• Write high-quality user stories that meet INVEST criteria.
• Assist with UAT for complex functionality.
• Maintain Salesforce expertise and understanding of OmniStudio.

Skills

Salesforce architecture knowledge

Salesforce Classic and Lightning Experience proficiency

Familiarity with Lightning Web Components/Aura

Experience with Case Management and Contact Centre solutions

Understanding of DevOps processes

Education

Any Salesforce qualifications

Job description

Salesforce Business Analyst - Outside IR35

Our client is looking for a Business analyst with experience and knowledge of Salesforce, ideally the Salesforce security model. You will work on guiding the scrum team through the delivery of multiple concurrent projects, from solution design to implementation and post-go-live support.

Key Responsibilities

• Collaborate with business stakeholders to build and maintain the product backlog (convert demand into Epics/Features).
• Facilitate high-level estimation sessions (RoM) and provide T-shirt sizing or story points for requirements.
• Prepare Product Response templates highlighting impacts and dependencies across upstream and downstream systems.
• Support the Lead Product Owner in decomposing Epics into Features and prioritising based on business value, risk reduction, opportunity enablement, and effort.
• Write high-quality user stories in Jira/Azure DevOps that meet INVEST criteria.
• Conduct backlog refinement sessions with the team.
• Model user journeys and create story maps for clarity across business and technical teams.
• Perform detailed analysis of system, data, and process dependencies.
• Collaborate with UI/UX designers to ensure WCAG 2.1 AA compliance.
• Assist with UAT for complex functionality.
• Maintain Salesforce expertise (Certified Administrator) and understanding of OmniStudio and the Salesforce ecosystem.
• Apply Scrum Product Owner principles and practices.

Essential Skills

• Strong knowledge of Salesforce architecture and core clouds (Service Cloud, Experience Cloud).
• Proficiency in Salesforce Classic and Lightning Experience.
• Familiarity with Lightning Web Components/Aura, APIs, and integration patterns.
• Experience in Case Management, Knowledge Management, and Contact Centre solutions.
• Understanding of DevOps processes and secure design principles.

Any Salesforce qualifications would be desirable.

The role is based on a hybrid working model, 2 days onsite in London and 3 days from home each week. The contract is for 6 months initially outside IR35.

To be considered please send your latest CV