Salesforce Business Analyst

Macquarie Bank Limited; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services group in the City of London is seeking a Salesforce Business Analyst to manage operations and support sales teams in optimising Salesforce usage. The role requires a Salesforce Administration certificate and experience in a sales-focused environment. Join a supportive team to make impactful improvements and deliver actionable insights for strategic decision-making.

Benefits

25 days annual leave

Paid parental leave

Wellbeing leave

Volunteer leave

Medical insurance

Learning opportunities

Qualifications

• Proven experience in optimising Salesforce platform in sales environments.
• Strong ability to document requirements and enhance platform features.
• Excellent relationship management skills at all seniority levels.

Responsibilities

• Support daily operations and monitor data integrity on Salesforce.
• Collaborate with sales teams to document their business needs.
• Drive continuous improvements through actionable insights.

Skills

Salesforce platform support

Stakeholder relationship building

Problem-solving skills

Collaborating with Capital Markets teams

Education

Certificate in Salesforce Administration

Job description

Join the Client Fulfilment team within Commodities and Global Markets, where we partner with sales teams and leadership across all product lines in EMEA. Our team is dedicated to shaping client strategy through data-driven insights and streamlined workflows, ensuring that our sales teams are empowered to deliver exceptional results. As part of the Central division, we play a pivotal role in supporting business priorities and enabling efficient operations through effective platform management.

While Macquarie offers hybrid working for many of our roles, this role does require 3 days a week in the advertised location.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a Salesforce Business Analyst, you are the key point of contact for Salesforce platform support, managing daily operations, monitoring data integrity, and optimising workflows to drive continuous improvement. You will collaborate closely with sales teams to understand their business needs, document requirements, and support the delivery of platform enhancements. Your role will have a direct impact on the success of our sales teams by enabling efficient use of Salesforce, improving data quality, and providing actionable insights that support strategic decision‑making across EMEA.

What you offer

• Experience supporting and optimising Salesforce platform usage within a sales-focused environment
• Certificate in Salesforce Administration is essential
• Ability to collaborate with Capital Markets teams and stakeholders to understand business needs and client strategy
• Excellent relationship‑building skills with stakeholders at all levels of seniority
• Strong problem‑solving skills with a focus on delivering actionable insights

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave.
• 26 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• Paid fertility leave for those undergoing or supporting fertility treatment
• 2 days of paid volunteer leave and donation matching
• Access to a wide range of salary sacrificing options
• Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Access to company funded emergency and backup dependent care services
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work‑from‑home equipment

About Commodities and Global Markets

Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.

Our commitment to diversity, equity and inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio‑economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.