Salesforce AI Engineer

Bionic Services Ltd; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A dynamic technology services provider in London is seeking a Salesforce AI Engineer to enhance their CRM and Contact Centre platforms. The role involves collaborating with various teams to embed AI features, streamline processes, and drive business value from AI innovations. Ideal candidates should have strong Salesforce experience and programming skills, with a focus on data analysis and user-centric solutions. This position offers a vibrant team culture and significant opportunities for professional growth.

Benefits

Private healthcare cover

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Hands-on experience with Salesforce Sales/Service Cloud is essential.
• Strong configuration skills in Salesforce including Flows, dashboards, and reports.
• Experience with Salesforce Einstein products is a plus.

Responsibilities

• Align on priorities with the Head of AI and deliver AI-driven solutions.
• Collaborate with teams to set clear acceptance criteria.
• Stage and prepare functionality for deployment.

Skills

Salesforce Sales/Service Cloud

Salesforce configuration skills

Salesforce Einstein products

Salesforce CI/CD processes

Programming experience (Apex, JavaScript, Java, Python)

Data analysis skills

Experience with LLM

Job description

The role

Salesforce AI Engineer to join our Engineering Team. As the Salesforce AI Engineer, you'll collaborate closely with Salesforce, Data, and Operations teams to embed AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements. You'll also work with the Data team to leverage advanced analytics and insights to identify AI-driven opportunities and validate their impact. Partnership with the Operations team will ensure deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage. Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI.

You'll play a pivotal role in bringing AI enhancements to life across our Salesforce CRM and Contact Centre platforms. You'll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype and deliver these features in partnership with our Salesforce and Data teams. You'll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you'll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers.

Key responsibilities

• Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI driven Salesforce and Contact Centre solutions
• Collaborate with Salesforce, Data and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI features
• Stage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packaged
• Delivery both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutions
• Rapidly prototype AI use-cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback and iterate to readiness for full build
• Validate post-release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessions

Required skills and experience

• Hands on experience with Salesforce Sales/Service Cloud
• Strong Salesforce configuration skills eg: Flows, validation rules, dashboards, reports and Data Loader
• Experience with Salesforce Einstein products, eg Lead scoring, Bots
• Familiarity with Salesforce CI/CD processes
• Some programming experience (Apex, JavaScript, Java, Python or similar)
• Strong data analysis skills and attention to detail
• Experience delivering a tool or service that relies on an LLM

Desirable skills and experience

• Hands on experience with Agentforce
• Exposure to AWS Services including Lambda & Bedrock
• Experience using Python for automation & data analysis

The interview process

• Initial conversation with one of our Talent Team
• First stage competency based virtual interview, with the Hiring Manager
• Second stage technical interview with some of the wider team
• Final stage values & behavioural based interview, with one of our Heads of Tech

About Bionic Group

Bionic has over 500 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach

Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards