Salesforce AI & Automation Associate

MaxAccelerate; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading Salesforce partner in Edinburgh is seeking an entry-level Salesforce AI & Automation Associate. In this role, you'll support AI development for customer self-service tools, help clients adopt AI technologies, and work with innovative automation solutions. Ideal candidates will have a foundational understanding of Salesforce and a passion for AI, along with strong communication skills. The position offers a remote-friendly work environment and opportunities for career growth in a high-demand sector.

Benefits

Competitive salary with commission-based incentives

Flexible working location and schedule

Global exposure with enterprise clients

Qualifications

• Willingness to learn quickly and adapt to new AI technologies.
• Strong communication skills for non-technical audiences.
• Problem-solving mindset with attention to detail.

Responsibilities

• Support creating chatbots and virtual agents.
• Train client teams on AI-powered tools.
• Assist in automating customer interactions.

Skills

Basic understanding of Salesforce

Some experience in AI and automation

Interest in customer service and chatbot development

Curiosity for AI and automation

Education

Relevant coursework in AI or automation

Tools

Salesforce Service Cloud

OpenAI tools

Job description

About Kompetenza

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self‑service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.

Role Overview

We are looking for an entry‑level Salesforce AI & Automation Associate to support the development of AI‑powered service and sales agents within our customer self‑service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self‑service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third‑party AI platforms and APIs.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.

Key Responsibilities

• AI & Automation Development
  • Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
  • Assist in configuring Salesforce Flow, Omni‑Channel Routing, and AI‑driven case management.
  • Work with third‑party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
  • Learn how to integrate AI‑powered workflows across different platforms to improve efficiency.
• Customer Engagement & AI Mentorship
  • Work directly with clients to understand their needs and guide them through the AI journey.
  • Assist in training client teams on using AI‑powered service and sales tools.
  • Help design and implement custom AI solutions based on business requirements.
  • Provide ongoing support and mentorship to customers at every stage of AI adoption.
• Workflow & Process Optimization
  • Assist in building and automating customer interactions using AI‑driven tools.
  • Support cross‑platform AI integrations, including non‑Salesforce automation solutions.
  • Work with senior engineers to test, refine, and improve AI‑powered service experiences.
• Learning & Collaboration
  • Stay updated on AI trends inside and outside the Salesforce ecosystem.
  • Collaborate with sales, service, and technical teams to implement AI solutions.
  • Participate in training sessions and mentorship programs to develop expertise in AI and automation.

Key Requirements

• Technical Skills
  • Basic understanding of Salesforce (Service Cloud; AgentForce knowledge is a plus).
  • Some experience or coursework in AI, automation, or workflow tools.
  • Interest in AI‑powered customer service tools, chatbot development, and automation platforms.
  • Familiarity with third‑party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
  • Eagerness to learn new technologies and work across multiple AI ecosystems.
• Soft Skills & Experience
  • Willingness to learn quickly and adapt to new AI technologies.
  • Comfortable working directly with clients and providing AI mentorship.
  • Excellent communication skills to explain AI‑driven solutions to non‑technical users.
  • Problem‑solving mindset with attention to detail and structured thinking.
  • Curiosity and passion for AI, automation, and customer service improvement.

Why Join Kompetenza R&D?

• Great entry point into the AI & automation space.
• Work with cutting‑edge AI technologies inside and outside the Salesforce ecosystem.
• Hands‑on experience with real‑world AI and automation projects.
• Opportunity to be customer‑facing and mentor businesses on AI adoption.
• Option to move to AI Centre of Competence in Dubai Q3‑Q4 2025.

Benefits

• ✅ Transition from recruitment to IT business development – grow your career in high‑value IT sales.
• ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand.
• ✅ High earning potential – competitive salary with commission‑based incentives.
• ✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US.
• ✅ Remote‑friendly work environment – flexible working location and schedule.