Salesforce Adoption Manager - 12-Month FTC

Trustpilot; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Continuous career development

25 days holiday per year

Health package and pension

Paid parental leave

Coffee bar and canteen

Employee discounts

Job summary

Trustpilot is seeking a Trainer specializing in Salesforce within their operations team in Greater London. The successful candidate will develop and deliver comprehensive training programs, create engaging materials, and conduct onboarding sessions. This role requires proven experience in a training or sales operations position, strong communication skills, and a deep knowledge of Salesforce. The position offers a hybrid work model, continuous career development, and a variety of perks including 25 days of holiday and health packages.

Qualifications

• Proven experience in a training or operations role with Salesforce expertise.
• Strong understanding of sales processes and customer workflows.
• Exceptional communication and presentation skills.

Responsibilities

• Develop and maintain training programs for Salesforce.
• Create engaging training materials including tutorials and webinars.
• Conduct onboarding sessions for new hires.

Skills

Experience as a trainer or sales operations specialist

Knowledge of Salesforce

Understanding of sales processes

Excellent communication skills

Creating training materials

Analytical mindset

Organizational skills

Salesforce Administrator certification

Experience in SaaS organizations

Familiarity with CRM tools

Education

Salesforce Administrator certification or equivalent

Tools

Digital collaboration tools

Job description

What you'll be doing:

• Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools tailored to various roles and user groups within the organisation.
• Create engaging materials, including documentation, tutorials, videos, and webinars.
• Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices.
• Proactively identify user challenges and provide tailored solutions or additional training as needed.
• Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.
• Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used.
• Gather feedback from end users and collaborate with the technology team to implement enhancements and customisation..
• Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring.
• Equip users with the knowledge to generate and interpret meaningful reports and dashboards.
• Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals.
• Serve as a liaison between end-users and technical teams to bridge communication and ensure tools meet business needs.

Who you are:

• Proven experience as a trainer, sales operations specialist, or a similar role with deep knowledge of Salesforce and Customer Engagement platforms.
• Strong understanding of sales processes and customer success workflows.
• Excellent communication and presentation skills, with the ability to translate technical concepts into user-friendly terms.
• Proficiency in creating engaging training materials and using digital collaboration tools.
• Analytical mindset with the ability to identify trends and provide actionable insights.
• Strong organisational skills and the ability to manage multiple training initiatives simultaneously.
• Team player with a proactive and problem solving attitude.
• Salesforce Administrator certification or equivalent experience.
• Experience in SaaS or tech-based organisations.
• Familiarity with other sales enablement or CRM tools.

What’s in it for you:

• Continuous career development, training, and personalized coaching from our enablement team
• A hybrid working model: 2–3 days in the office, the rest can be remote
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid‑back vibe and constant buzz of different languages being spoken everywhere you go. It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available – you can opt‑in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go‑karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail]) quoting the role you wish to apply for.