Salesforce Administrator

Co-op; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading community-focused organization in Manchester is seeking a Salesforce Administrator to support their Data and Systems team. This role involves maintaining Salesforce, understanding user requirements, and delivering tailored solutions. The ideal candidate has experience in Salesforce, strong communication skills, and excels in collaborative environments. This position offers a competitive salary and numerous benefits, including a pension scheme and flexible work arrangements.

Benefits

Competitive salary

Coaching, training and support

Pension with up to 10% employer contributions

Annual incentive scheme

28 days holiday plus bank holidays

Discounts on products and services

Money management app access

Free wellbeing support

Qualifications

• Experience using Salesforce either as an admin or developer.
• Ability to customise and build objects, fields, and email templates.
• Understanding of HTML and Visualforce code.
• Excellent communication skills for building relationships.

Responsibilities

• Support colleagues across the business with Salesforce queries.
• Engage with teams to demonstrate Salesforce benefits.
• Plan and deliver Salesforce projects.

Skills

Salesforce Administration

Service Cloud

Sales Cloud

HTML

Visualforce

Communication skills

Microsoft Excel

Job description

Overview

Salesforce Administrator — £28,000 to £34,000 plus great benefits (Work Level 6B). Manchester city centre – hybrid working, with travel to the office required once every quarter. 10-month fixed term contract / secondment.

We’re looking for a Salesforce Administrator to join our growing Data and Systems team at Co-op. This is an exciting opportunity to help us get the most out of the Salesforce platform. You’ll be part of a collaborative team that supports colleagues across the business by providing innovative and efficient solutions. We offer full training and support to help you develop your skills and grow in the role.

As a Salesforce Administrator, you’ll be responsible for maintaining and managing Salesforce across various business areas. You’ll work closely with different teams to understand their needs and deliver tailored solutions using the platform. You’ll also have the chance to demonstrate features to colleagues and contribute to the design and implementation of more complex Salesforce projects.

What you’ll do

• Support colleagues across the business with their Salesforce queries and respond to small change requests, e.g. Salesforce configuration
• Understand user requirements and provide more complex Salesforce solutions that meet their needs
• Engage with different teams to demonstrate the benefits of Salesforce and showcase how it can be used to improve current processes
• Plan and deliver Salesforce projects, gathering requirements, translating them into functional tasks, as well as user testing and quality assurance
• Build strong relationships and work closely with our partners at Salesforce
• Act as a champion for the Co-op Salesforce development programme and maintain a focus on continuous improvement
• Ensure governance around user access and data control, escalating any specific system risks to the appropriate teams
• Share your Salesforce knowledge with other colleagues in the team

This role would suit people who have

• Experience using Salesforce either as an admin or developer, with a good working knowledge of Service Cloud and Sales Cloud
• The ability to customise and build objects, fields, email templates, page layouts, dynamic forms, and flows to meet the specific needs of the teams we support
• An understanding of HTML and Visualforce code
• Excellent communication skills, with a talent for building relationships with colleagues and leaders up to senior level
• Great Microsoft Excel skills and happy working with data

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job – you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Competitive salary
• Coaching, training and support to help you develop
• Pension with up to 10% employer contributions
• Annual incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Discounts on Co-op products and services
• Stream – a money management app that gives you access to a percentage of your salary as you earn it
• Free support for your physical, mental, and financial wellbeing

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.