Salesforce Administrator

Savant Recruitment; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a Salesforce Administrator with strong expertise in Service Cloud to support their service desk team in London. The role requires 5+ years of Salesforce admin experience, certification, and strong skills with automation tools. Join this hybrid position for a dynamic work environment that values stakeholder management and communication skills.

Qualifications

• 5+ years of hands-on Salesforce admin experience (Service Cloud a must).
• Advanced Admin Salesforce Certification is a plus.
• Strong skills with automation tools.

Responsibilities

• Support Service desk team for Level 3 issues.
• Manage Salesforce configuration including objects and workflows.
• Create reports and dashboards.

Skills

Salesforce Administration

Service Cloud

Automation tools (Flows)

Data migration tools

Stakeholder management

Education

Salesforce Administrator Certification

Tools

Data Loader

Job description

Overview

Salesforce Administrator - Service Cloud

Location: London (Hybrid: 2 days office-based, 3 days remote)

Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered)

Our Client is seeking a Salesforce Administrator - MUST have strong expertise in Service Cloud.

Experience Cloud preferred and Marketing Cloud (highly advantageous).

Key Responsibilities

• Support Service desk team for any Level 3 issues
• Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals
• Administer users, roles, profiles, and security settings
• Create reports and dashboards
• Maintain data quality through cleansing and deduplication
• Environment refresh activities
• Collaborate on integrations and AppExchange implementations (if any)
• Stay updated with Salesforce releases and recommend improvements

Requirements

• 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST), Experience Cloud preferred, Marketing Cloud (nice to have))
• Salesforce Administrator Certification (Advanced Admin a plus)
• Strong skills with automation tools (Flows, etc)
• Experience with data migration tools (Data Loader, etc.)
• Excellent communication and stakeholder management skills