Sales Support/Warehouse Operative - Full time

Fastenal Europe, Ltd.; St Helens; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading distribution company in St. Helens seeks a full-time Customer Support/Warehouse Operator. This role includes handling customer queries, managing warehouse operations, and requires a full UK driving licence. The company offers a competitive salary, excellent training, and clear opportunities for progression into managerial roles.

Benefits

Excellent starting salary

Free parking

20 Days Holidays plus 8 Bank Holidays

Auto-enrolment pension

Monthly bonus after probation

Excellent long-term prospects

International travel and training events

Qualifications

• Experience in customer service and warehouse operations is preferred.
• Full UK driving license is required.
• Ability to thrive under pressure.

Responsibilities

• Manage incoming calls and emails to ensure customer satisfaction.
• Handle picking, packing, and general warehouse operations.

Skills

Customer service skills

Warehouse operation skills

IT skills

Tools

Forklift & Reach truck licence

Job description

Salary/Rate

Annual salary of £27,000 (+ monthly bonus option) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Location: St. Helens

Mode: Full-time

Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends.

An interesting position with lots of opportunities for progression in a brand-new establishment working with an exciting new customer with strong forecasts for growth.

This would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior roles in the future.

We are looking for approachable, all‑rounder customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving licence would be required as you would be driving with a company van.

Key responsibilities will include:

Customer Services:

• Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS system, communicating with colleagues, providing customers with updates. IT skills would be advantageous.

Warehouse:

• Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift & Reach truck licence would be a big plus but can be obtained on‑the‑job.

If you have warehouse and/or customer service experience and would like to build your career with a well‑established company, then this position is the right fit for you.

Package

• Excellent starting salary
• Free parking
• 20 Days Holidays plus 8 Bank Holiday
• Auto‑enrolment pension
• Monthly bonus after your probation period
• Excellent long‑term prospects and progression opportunities
• International travel and training events.
• #148 World’s Best Employer 2018 (Forbes)
• #68 World’s Most Innovative Company 2016 (Forbes)
• We are proud to work and partner with the world’s largest companies

Job Type: Permanent

Start Date: To be confirmed

Contract Length: Permanent