Sales Support Systems, Senior Advisor

Carnival; Southampton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading cruise company in Southampton is seeking a Sales Support Systems Senior Advisor. This permanent full-time role involves providing technical support to travel agents, managing their onboarding, and improving support processes. Ideal candidates will have customer service experience and skills in IT and communication, along with a passion for the travel industry. The position offers hybrid work, extensive learning opportunities, and attractive employee perks.

Benefits

Employee Discounted Cruising

Health Cash Plan

Development opportunities

Life Assurance

Minimum 25 days leave

Pension scheme

Onsite restaurant

Qualifications

• Previous experience within the travel/cruise industry or customer service.
• Experience of working in a sales environment in the travel industry.
• Call Centre experience.
• Report writing skills.

Responsibilities

• Provide multi branded and multi-functional support to CUK.
• Activate travel agent access to online platforms across CUK brands.
• Manage onboarding process for new travel agents.
• Improve efficiency of support processes.

Skills

Knowledge of IT packages including Excel, Word, Power Point

Ability to learn in-house software packages quickly

Professional communication skills

Eye for detail and accuracy

Job description

Set your sights on a future with a role designed for aspiring professionals. This Sales Support Systems Senior Advisor within the P&O Cruises team here at Carnival UK offers a unique blend of learning, growth, and hands‑on experience in the heart of our P&O Cruises. It's your chance to start building a solid foundation in this field, contributing to our overall strategic goals.

Role Overview

• Responsible for providing multi branded and multi‑functional support to CUK
• Responsible for activating and initiating travel agent access to pivotal online platforms across CUK brands
• Management of multiple inboxes, providing expert technical support to travel agents
• Manage the onboarding process for all new travel agents, ensuring they are set up accurately and able to trade with CUK brands
• Manage the process for rejecting new travel agent applications that do not meet the criteria to trade with CUK brands, ensuring clear communication and appropriate documentation
• Work collaboratively with stakeholders to improve efficiency of processes and support with projects aligned to wider CUK and departmental objectives

Key accountabilities for Sales Support Systems Senior Advisor include:

• Knowledge of IT packages including Excel, Word, Power Point
• Ability to learn in‑house software packages quickly
• Professional communication skills with the ability to build rapport with our agent partners and represent Carnival UK positively
• Eye for detail and accuracy

This role is classified as CUK12 and is available on a full time permanent basis. We offer hybrid work including up to two days from home.

About you: the ideal candidate

You are more than just your CV. You're someone who brings:

• Previous experience within the travel/cruise industry or a customer service environment.
• Experience of working in a sales environment in the travel industry
• Call Centre experience
• Report writing skills

In this role, your distinct personal attributes will be the key to standing out. We are on the lookout for candidates who want to excel. If you possess qualities that can drive success in the Sales and Marketing sector, we want you on our team. Your ability to blend analytical skills with interpersonal strengths will set the foundation for innovation and growth within our P&O Cruises department.

We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

Why join us?

Our P&O Cruises team is about being part of a community that values growth, work‑life balance, and wellbeing.

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Take the next step

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.