Sales Support Supervisor

Glen Callum Associates Ltd; Birmingham; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A recruitment firm specializing in automotive is seeking a Sales Support Supervisor to lead the team, enhance operational performance, and drive sales excellence. The ideal candidate will have experience in sales support, particularly in the UK automotive aftermarket, and strong skills in SAP and Salesforce. This role offers a salary up to £38k, monthly bonuses, and hybrid working options.

Benefits

Up to £100 monthly bonus

Private healthcare with BUPA

Health cashplan

Pension contributions

Bike2Work scheme

Qualifications

• Proven experience in a sales support, operations, or commercial coordination role.
• Exposure to the UK automotive aftermarket is highly desirable.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Lead a team of Sales Support Administrators.
• Monitor performance and support individual development.
• Analyse data for growth opportunities.

Skills

Experience in sales support

Knowledge of UK automotive aftermarket

Strong communication skills

Analytical mindset

Team supervision experience

Proficient in prioritisation and planning

Tools

SAP

Salesforce

Job description

Sales Support Supervisor – Automotive Aftermarket

Overview

Drive Sales Excellence in a global automotive brand.

What’s on Offer

• Salary: up to £38k Basic – dependent upon experience
• Monthly bonus (up to £100 per month)
• Private healthcare with BUPA
• Health cashplan
• Bike2Work scheme
• Pension contributions of 5% employer, 3% employee
• Hybrid Working: 1 day per week working from home after successful probation
• Location: Based near Wolverhampton – commutable from Wolverhampton, Codsall, Cannock, Penkridge, Pelsall, Brownhills, Aldridge, Walsall, Burntwood, Stafford, Cosford, Shifnal, Wombourne, Dudley, West Bromwich, Lichfield

The Role

You’ll lead a team of Sales Support Administrators, ensuring smooth day‑to‑day operations while driving continuous improvement across systems, reporting, and customer experience.

Team Leadership & Performance

• Supervise daily team activities, assign tasks, and monitor performance
• Track KPIs and support individual development through coaching and training
• Act as the escalation point for complex queries and customer concerns

Sales Operations & Process Improvement

• Maintain and optimise ERP and CRM systems (SAP, Salesforce)
• Prepare customer backorder lists and inter‑company order book reviews
• Collaborate with stakeholders to manage cashflow, receivables, and payables
• Liaise with warehouse and service providers to ensure smooth order fulfilment
• Own the end‑to‑end process for complaints, returns, and credit arrangements

Reporting & Insight

• Analyse data to identify growth opportunities and areas for improvement
• Monitor forecast accuracy and provide actionable insights to management
• Support departmental initiatives and cross‑functional projects

Training & Coverage

• Ensure all tasks are covered during leave or peak periods
• Coordinate cross‑training and implement best practices across the team

Our Ideal Candidate

• Proven experience in a sales support, operations, or commercial coordination role
• Previous exposure to the UK automotive aftermarket highly desirable
• Strong working knowledge of SAP and Salesforce
• Confident communicator with excellent interpersonal skills
• Skilled in prioritisation, planning, and autonomous decision‑making
• Experience supervising or mentoring team members

What Makes You Stand Out

• Analytical mindset with a proactive approach to problem‑solving
• Comfortable juggling multiple priorities in a fast‑paced environment
• Collaborative and able to build strong relationships across departments
• Customer‑focused with a concern for accuracy and quality
• Positive, persuasive, and resilient under pressure

Register Your Interest

To register your interest for this Sales Support Supervisor position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on (phone number removed).

Job Reference: 4297KB – Sales Support Team Leader – Automotive Aftermarket

Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.