Sales Support Specialist

1Password; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading cybersecurity company is seeking a Sales Support Specialist to provide exceptional support within their EMEA Channel team. This remote role emphasizes strong analytical and organizational skills, ensuring sales processes run smoothly for Channel Managers and Partners. Candidates should have experience in sales support or customer service in a B2B environment. Comprehensive health benefits and generous PTO are offered, along with a remote-first work culture.

Benefits

Competitive health benefits

Generous PTO policy

RSU program

Retirement matching program

Free 1Password account

Paid volunteer days

Recognition through Bonusly

Remote‑first work environment

Qualifications

• Experience in sales support, customer service, or administrative roles within a B2B or channel‑focused environment.
• Strong analytical, organizational, and multitasking skills with a focus on accuracy and timely execution.
• Excellent written and verbal communication skills with a professional and helpful demeanor.

Responsibilities

• Serve as the primary point of contact for Channel Managers, Distributors, and Partners.
• Manage dedicated sales support mailboxes, triaging and resolving incoming requests efficiently.
• Oversee partner program operations, including applications and deal registrations.
• Support the quoting process by generating and validating accurate quotes.

Skills

Sales support experience

Analytical skills

Organizational skills

Communication skills

Proficiency with CRM systems

Advanced Google Sheets skills

Proactive and detail-oriented

Tools

CRM systems

Google Workspace

Job description

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human‑centric approach in everything from product strategy to user experience. Over 175,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The EMEA Channel team at 1Password supports our distributors and partners with the tools, insights, and operational excellence needed to drive growth across the region. Our mission is to ensure every sales process runs smoothly and efficiently—empowering our partners and internal teams to succeed.

As a Sales Support Specialist, you’ll be the operational backbone of our channel sales motion. You’ll work closely with Channel Managers, Distributors, and Partners to deliver exceptional support, streamline processes, and help the team execute with precision. Your focus on detail and collaboration will directly contribute to the success of our EMEA Channel organization.

This is a remote opportunity within the UK.

What We’re Looking For

• Experience in sales support, customer service, or administrative roles within a B2B or channel‑focused environment.
• Strong analytical, organizational, and multitasking skills with a focus on accuracy and timely execution.
• Excellent written and verbal communication skills with a professional and helpful demeanor.
• Proficiency with CRM systems and Google Workspace (Gmail, Docs, Sheets, Slides); advanced Sheets skills are an asset.
• Adaptability to learn new systems and technologies quickly.
• A proactive, detail‑oriented approach and the ability to thrive in a fast‑paced, collaborative environment.

What You Can Expect

• Serve as the primary point of contact for Channel Managers, Distributors, and Partners, ensuring prompt, high‑quality support across all sales operations.
• Manage dedicated sales support mailboxes, triaging and resolving incoming requests efficiently.
• Oversee partner program operations, including applications, lead queues, and deal registrations, maintaining accuracy and timely follow‑up.
• Support the quoting process by helping generate and validate accurate, timely quotes for partners and internal stakeholders.
• Collaborate with Direct Sales and cross‑functional teams to ensure seamless deal progression and process alignment.
• Prepare and maintain QBR materials for Tier 1 Channel Partners, compiling performance data and reports.
• Analyze data to identify trends, insights, and opportunities to improve partner and distributor performance.
• Contribute to process improvement initiatives, identifying opportunities to enhance efficiency and consistency.
• Track and manage Not‑for‑Resale (NFR) licenses as part of partner enablement operations.

You’ll Also Get

• Competitive health benefits.
• Generous PTO policy.
• RSU program for most employees.
• Retirement matching program.
• Free 1Password account.
• Paid volunteer days.
• Recognition through Bonusly.
• Remote‑first work environment.

We are an equal opportunity employer.

1Password is proud to be an inclusive, diverse, and equitable workplace built on trust, support, and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken, or veteran status. Be yourself, find your people, and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [e-mail] and we’ll work to meet your needs.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third‑party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.