Sales Support Specialist

Axon Moore; Haighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A thriving family-run business in the UK is seeking a Sales Support Specialist to join their bespoke products team. In this hands-on role, you will assist business customers, manage orders, and collaborate with a friendly team. Ideal candidates are experienced in customer service, confident communicators, and organized. The position offers a competitive salary, full training, and numerous health benefits, fostering a supportive work environment where your contributions make a difference.

Benefits

Competitive salary plus bonus scheme

25 days holiday plus 8 bank holidays

Company pension

Health and wellbeing benefits

Cycle to work scheme

Childcare vouchers

On-site parking

Employee discounts

Qualifications

• Experience in customer service or sales support (B2B is a bonus).
• Confident communicator, both written and verbal.
• Organised and able to juggle multiple tasks without missing a beat.

Responsibilities

• Helping customers over the phone and email, providing advice and support.
• Building great relationships with B2B clients.
• Producing quotes and processing bespoke orders.

Skills

Customer service experience

Confident communication

Organizational skills

Team collaboration

Tools

ERP system

CAD software

Job description

Sales Support Specialist

Salary: £28,750 + bonus

Contract: Full-time, permanent

Are you a people person who loves helping customers and getting stuck into the details? If so, this could be the perfect role for you. Axon Moore is working with a thriving, family-run business to find a Sales Support Specialist to join their bespoke products team.

This is a hands‑on role where no two days are the same. You'll be supporting business customers, helping turn their ideas into reality, and working alongside a friendly, collaborative team that's always ready to lend a hand. Full training is provided, so even if you haven't worked with bespoke products before, you'll be set up to succeed.

What You'll Be Doing

• Helping customers over the phone and email, providing advice and support
• Building great relationships with B2B clients
• Producing quotes and processing bespoke orders using an ERP system
• Reading customer diagrams and translating them using CAD software
• Working with internal teams to solve any issues quickly and efficiently
• Sharing ideas to help improve processes and the customer experience

What We're Looking For

• Experience in customer service or sales support (B2B is a bonus)
• Confident communicator, both written and verbal
• Organised and able to juggle multiple tasks without missing a beat
• Positive, proactive and willing to learn
• Someone who enjoys being part of a team but can work independently too

What's in It for You

• Competitive salary plus bonus scheme
• Full training and ongoing development
• 25 days holiday plus 8 bank holidays
• Company pension
• Health and wellbeing benefits
• Cycle to work scheme
• Childcare vouchers
• On‑site parking and excellent transport links
• Employee discounts and wellbeing initiatives

Why This Role Is Different

If you want a job where your work makes a real difference, where you are supported to learn and grow, and where you'll be part of a friendly, collaborative team, this is the role for you.