Sales Support Manager

Klarent Hospitality; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel management company is seeking a Sales Support Manager for their Glasgow office. This role is vital for enhancing sales operations and ensuring efficiency across the sales team. Candidates should have strong Microsoft Office skills, a background in hotel operations, and proven communication abilities. The position offers hybrid working options and opportunities for personal development, along with competitive salaries and employee recognition initiatives.

Benefits

Discounted rates on City Centre Parking

Hybrid working option

Discounted or free hotel stays

Personal development opportunities

Additional holiday leave

Option to purchase extra holiday

Qualifications

• Experience in managing sales operations and administration.
• Proven ability to implement sales support processes.
• Strong project management skills.

Responsibilities

• Design and manage sales support processes for efficiency.
• Oversee onboarding and compliance audits.
• Administer invoicing and rate loading.
• Create sales performance trackers and reports.
• Coordinate marketing activities like trade shows.
• Support ad hoc project requirements.

Skills

Advanced skills in Microsoft Office

Strong understanding of hotel operations

Excellent written and verbal communication skills

Ability to build and maintain positive relationships

Attention to detail

Experience with the RFP process

Ability to work proactively

Project management experience

Data analysis capabilities

Tools

SharePoint

Delphi

Salesforce

Job description

Job Ref: AM15019 Branch: Klarent Hospitality Head Office Location: Klarent Hospitality, Glasgow Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 01/12/2025 Closing date: 01/01/2026

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

We have an exciting opportunity for an experienced sales operations professional to join our sales team as Sales Support Manager based at Klarent Head Office, Glasgow. This role will be pivotal in supporting our sales function, ensuring operational excellence and driving commercial success across our portfolio of hotels.

The Role:

Reporting directly into the Head of Sales, the Sales Support Manager will:

• Design, implement, and manage effective sales support processes to maximise efficiency and performance within the sales department.
• Oversee sales operations and administration, including new starter onboarding, system access, and compliance audits.
• Manage central invoicing, rate loading, and provide administrative support for the Sales Academy.
• Produce and maintain key sales performance trackers and reporting tools.
• Support commercial and marketing activities, including trade show registrations, campaign monitoring, and marketing collateral management.
• Coordinate planning and project management activities, such as annual sales plans, action plans, and RFP submissions.
• Provide project and sales support to cover ad hoc requirements or resource gaps.

The Ideal Candidate:

• Advanced skills in Microsoft Office and experience with SharePoint.
• Strong understanding of hotel operations and commercial processes.
• Excellent written and verbal communication skills.
• Demonstrated ability to build and maintain positive relationships with multiple stakeholders.
• Prior experience with the RFP process and general administrative capability.
• Exceptional attention to detail and ability to work proactively in a fast-paced environment.
• Willingness to travel when required.
• Previous experience within a branded hotel environment and familiarity with Hilton systems is desirable.
• Experience using Delphi and/or Salesforce, data analysis capabilities, and project management experience are advantageous.

Why Klarent?

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitment, and long service. Benefits include:

• Discounted rates on City Centre Parking.
• Hybrid working: one day per week working from home, with four days based in the office.
• Discounted or free hotel stays as part of our recognition incentives.
• Opportunities for personal development within our hotel brand portfolio.
• Additional annual holiday leave based on length of service.
• Option to purchase extra holiday (T&Cs apply).

Klarent Hospitality is a leading hotel investment and management company.
We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.
Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.