Sales Support Manager

Holden Jones Ltd; Ash; On-site; GBP 35,000 - 45,000; Full time

Job summary

A UK-based recruitment agency is seeking a Sales Support Manager to oversee and optimize their sales administration processes. The role involves leading the sales administration team, enhancing communication across departments, and managing customer relationships. Ideal candidates will have experience in sales support and team mentoring. Responsibilities include tracking KPIs, implementing sales initiatives, and managing customer pricing and payment terms. This position is essential for improving overall sales efficiency.

Qualifications

• Experience in leading and developing a sales administration team.
• Strong ability to implement strategic sales support initiatives.
• Proven track record in managing customer relationships effectively.

Responsibilities

• Oversee and optimize sales administration team processes.
• Ensure seamless communication between sales, marketing, operational, and finance teams.
• Track and report on KPIs and support ISO compliance.

Job description

The Sales Support Manager is responsible for overseeing and optimising sales administration team processes, ensuring seamless communication between sales, marketing, operational and finance teams. The position will play a crucial role in enhancing customer relationships, supporting financial transactions related to sales, and contributing to the overall efficiency of the sales function. Amore detailed remit is as follows :

• Lead, develop, and mentor the sales administration team, including recruitment, onboarding, training, and performance management
• Support the Sales Director and Managers across the territories with day-to-day sales administration and reporting
• Implementing strategic sales support initiatives
• Attend sales meetings to report key sales information
• Manage customer freight costing.
• Track and report on KPIs and support ISO compliance
• Approve commission statements and oversee their accuracy and timely processing including to 3rd parties
• Manage customer price lists, discounts and payment terms
• Pursue outstanding payments and oversee credit limit monitoring
• Oversee month and y...