Sales Support Executive

Cast UK; Heckmondwike; On-site; GBP 20,000 - 30,000; Full time

Job summary

A growing family-owned business in Heckmondwike is looking for a Sales Support Executive. In this role, you will manage accounts and provide exceptional customer service, working closely with sales teams. Ideal candidates will have experience in account management, excellent communication skills, and a proactive approach. This position offers a supportive environment with opportunities for rewards, recognition, and personal growth.

Benefits

Discretionary bonus scheme

Annual pay reviews

Christmas shut down (not taken from holiday allowance)

Qualifications

• Proven experience in a similar role, ideally in a distributor environment.
• Comfortable communicating with customers and suppliers.
• Can-do attitude with strong problem-solving skills.

Responsibilities

• Deliver exceptional customer service through effective account management.
• Assist with customer queries via phone and email.
• Monitor orders and process sales orders efficiently.

Skills

Account management experience

Excellent communication skills

Problem-solving attitude

Team player

Experience with Sage and Phocas

Job description

Role Profile

Cast UK is supporting a growing established family-owned business with a fantastic culture in their recruitment of a Sales Support Executive. Working as part of a supportive team, you'll take ownership of accounts and provide excellent account management whilst controlling the consumables requirements for customers. The role is Monday to Friday and based onsite.

What's in it for you?

• Family business with genuine supportive culture & environment
• Rewards and recognition - discretionary bonus scheme and annual pay reviews
• Exposure and responsibility - no micromanagement and chance to bring new ideas and initiatives to the role
• Growing business that has doubled in turnover in the last 5 years
• Christmas shut down (not taken from holiday allowance)

Key Responsibilities

• Deliver exceptional customer service through account management, building relationships with account base and understanding their needs & requirements
• Assist with customer queries across phone & email
• Work closely alongside Sales Directors / Account managers to develop understanding of upcoming forecasts & new customers
• Monitor orders email inbox and process sales orders
• Liaise with suppliers, with awareness of lead times, to ensure stock availability balances customer requirements.
• Demand forecast, help to plan future deliveries in line with customer usage
• Generate purchase order acknowledgements
• Prepare daily picking list for warehouse staff and relevant transport info for 3PL providers
• Ensure BRC policies are adhered to
• Ensure compliance to unique customer requirements and relevant HMRC legislation
• Check pricing from suppliers and customers to maintain accurate margins
• Monitor daily stock movements and take action proactively

Key Skills & Experience

• Proven experience working in a similar role, ideally within a distributor environment
• Comfortable speaking with customers and suppliers
• Can-do attitude and natural problem solver
• System savvy - experience of Sage and Phocas would be advantageous
• Excellent communication skills, both written & verbal
• Team player, willing to support with other areas / departments as needed