Sales Support Executive

ACS Business Performance Ltd; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A luxury brand manufacturer in London is seeking a Sales Support Executive who will be integral to enhancing customer experience and supporting international sales growth. Responsibilities include managing customer queries, coordinating orders, and maintaining data accuracy in CRM systems. The ideal candidate is organised, a clear communicator, and has proficiency in Microsoft Office. A competitive salary and hybrid working environment are offered.

Benefits

Competitive salary and bonus scheme

Statutory pension and employee benefits system

20 days holiday + bank holidays + your birthday off

Christmas/New Year shutdown

Supportive working environment

Qualifications

• Experience in managing customer service queries and owning resolutions.
• Skilled in coordinating with logistics and production.
• Reliable, punctual, and able to work in a fast-paced environment.

Responsibilities

• Manage customer service queries and own resolutions.
• Coordinate with logistics and production to update clients.
• Support sales with quotes, payments, and dispatches.

Skills

Enthusiastic

Organised

Strong English literacy and numeracy

Skilled in Microsoft Office

Clear communicator

Tools

CRM systems

MRP systems

Job description

Join a design-led luxury brand with a global footprint and a reputation for excellence. Our client, a UK-based manufacturer of high-end interior products, is seeking a confident and organised Sales Support Executive to help elevate customer experience and support international sales growth.

The Role

As Sales Support Executive, you'll be the calm, professional presence behind the scenes, ensuring smooth operations and exceptional service. You'll work closely with UK and global sales teams, liaising with B2B clients, agents, and distributors to manage orders, resolve queries, and keep everything running like clockwork.

Key responsibilities include:

• Managing customer service queries and owning resolutions
• Coordinating with logistics and production to update clients on live orders
• Supporting sales with quotes, proformas, payments, and dispatches
• Maintaining CRM and MRP systems with accurate, up-to-date data
• Handling phone and email enquiries with warmth and professionalism
• Providing cover during team travel or leave to ensure continuity

What You'll Bring

We're looking for someone who's:

• Enthusiastic, organised, and passionate about getting the job done
• A clear communicator with strong English literacy and numeracy
• Confident and accurate in a fast-paced environment
• Skilled in Microsoft Office and ideally familiar with CRM systems (Prospects experience a plus)
• Interested in interior design or lighting (bonus points!)
• Proficient in a second language (advantageous but not essential)
• Reliable, punctual, and deadline-driven

What's On Offer

• Competitive salary and bonus scheme
• Statutory pension and employee benefits system
• Hybrid working after probation (minimum 3 days in-office)
• 20 days holiday + bank holidays + your birthday off
• Christmas/New Year shutdown
• Supportive, social working environment with real career development opportunities

This role is being recruited by ACS Performance.