Sales Support Coordinator

Wolseley UK; Burton upon Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist trade merchant is looking for a Sales Support Coordinator in Burton upon Trent. In this full-time role, you will manage customer orders and serve as the main contact for customer communications. The ideal candidate will possess excellent organizational skills and a proven background in customer service. This position offers a competitive salary and great benefits including a pension scheme and health support.

Benefits

Competitive salary

Bonus opportunities

Generous pension scheme

Annual leave

Access to healthcare

Discounts through various platforms

Responsibilities

• Manage customer orders professionally to meet expectations.
• Be the main point of contact for customers and manage communication.
• Resolve issues with projects effectively.
• Provide customers with clear communication regarding deliveries and updates.
• Organize stock in a timely manner for customer call-offs.
• Manage call-offs to meet delivery expectations.

Skills

Customer focused

Problem solving

PC literate

Excellent communication skills

Excellent organizational skills

Excellent administration skills

Experience in a pressurized environment

Proven customer service background

Job description

Salary:

Competitive + Bonus + Excellent Benefits

So, who are we?

We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Support Coordinator based in Branston, Burton on Trent, you’ll be responsible for:

• To accurately and professionally manage our customer orders in terms of purchasing and supplying to the customer to meet their expectations.
• To be the main point of contact for our customers and manage that communication.
• To manage any issues with the projects you are looking after and resolve.
• Provide clear communication to our customers regarding lead times, call off’s deliveries, stock availability, credit limits, returns, project updates and other relevant information.
• Organise product to be in stock in timely manner ready for customer call off’s
• Manage the call offs to meet the customer expectations for delivery times.

This is a full time role working 40 hours a week - Monday - Friday 08:00-17:00 with 1hrs break. No weekend work required.

And here’s what we’d like you to have:

• Customer focused.
• Problem solving ability relating to customer service.
• PC literate.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent administration skills.
• Experience of working in a pressurized environment.
• Proven customer service background.

We look forward to receiving your application!