Sales Support Co Ordinator

On Target Recruitment Ltd; Bristol; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established recruitment firm in the UK is seeking a Sales Support Coordinator to manage customer enquiries and support the sales team. The ideal candidate will have excellent communication skills and be organized in processing orders. This role provides a salary range of £26k - £30k along with comprehensive benefits including holidays, pension, and life insurance.

Benefits

25 Days Holiday + 8 Bank Holidays

Enhanced Holiday Scheme

Buy/Sell Holiday option

Pension

Life Insurance

Company Bonus

Qualifications

• Ability to reply quickly and helpfully to customer inquiries via phone and email.
• Experience managing customer and supplier orders from initiation to delivery.
• Familiarity with maintaining and updating databases.
• Proficient in providing administrative support and managing calendars.

Responsibilities

• Handle incoming customer enquiries promptly and accurately.
• Process and track customer and supplier purchase orders.
• Communicate with suppliers to manage delivery schedules.
• Prepare accurate reports to support the sales team.
• Assist with general office tasks and event coordination.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Job description

The Company

• Established over 50 years ago, this award-winning British business has grown to a turnover of over £250 million.
• They supply a broad portfolio of building materials including bricks, cladding, timber, and prefabricated products.
• Their client base spans developers, house builders, contractors, and architects throughout the UK.
• The business takes a consultative, solution-led approach to its customers and projects.
• Employees benefit from full training, strong support, and clear paths for long-term career development.

Benefits of the Sales Support Coordinator

• £26k - £30k depending on experience
• 25 Days Holiday + 8 Bank Holidays
• Enhanced Holiday Scheme (length of service)
• Buy/Sell Holiday option
• Pension
• Life Insurance
• Company Bonus

The Role of the Sales Support Coordinator

• Handle incoming customer enquiries by phone and email quickly and professionally, providing accurate information on products, prices, orders, and samples in coordination with the sales team.
• Process and track customer and supplier purchase orders, ensuring materials are delivered on time and order details are updated as needed.
• Communicate with suppliers and logistics partners to manage delivery schedules and notify customers of shipment updates or changes.
• Support the sales team through accurate reporting, maintaining customer and supplier databases, managing calendars, and assisting with invoice or credit queries.
• Provide administrative and operational support such as arranging travel, coordinating events, covering reception when needed, and assisting other team members during absences.

Ideal Candidate

• Quickly and helpfully reply to customer questions by phone or email, sharing clear information about products, prices, orders, and samples while working closely with the sales team.
• Take care of customer and supplier orders from start to finish, making sure everything is processed correctly, delivered on time, and kept up to date.
• Stay in touch with suppliers and delivery partners to organize schedules and keep customers informed about their shipments.
• Support the sales team by preparing reports, keeping records accurate, managing calendars, and helping to sort out any billing or credit issues.
• Lend a hand with general office tasks like arranging travel and events, greeting visitors when needed, and stepping into support teammates during absences.

Candidates must be eligible to work and live in the UK.