Sales & Support Administrator

Advance HE; York and North Yorkshire; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading educational organization in the UK is seeking a Sales & Support Administrator to enhance customer service and support income generation. The role involves ensuring accurate pricing and costing, addressing customer queries, and collaborating with sales and customer teams. The ideal candidate has a strong customer service background and interest in higher education. This position offers flexibility with remote and hybrid working options, alongside competitive benefits including pension and annual leave.

Benefits

Generous pension plan

Enhanced family leave benefits

31 days of annual leave

Flexible working hours

Remote or hybrid working options

Qualifications

• Experience working as part of a cross-functional team.
• Strong background in customer service and sales support.
• Interest and curiosity about the higher education sector.

Responsibilities

• Use costing and pricing tools daily, following all agreed procedures.
• Handle customer and member queries efficiently.
• Support reporting on all sales and income for decision-making.

Skills

Experience working as part of a cross-functional team

Proven ability to support sales and engagement plans

Experience using costing and pricing tools

Strong background in customer service

Interest in the higher education sector

Job description

Sales & Support Administrator

Location: England & Wales
Salary: GBP26,066 per year
Contract: Full-time, permanent (35 hours per week)

Benefits:

• Generous pension plan (USS)
• Enhanced family leave benefits
• 31 days of annual leave (plus bank holidays)
• Flexible working hours
• Remote or hybrid working options

Make a real impact in Higher Education.

We re looking for a Sales & Support Administrator to help us deliver excellent customer service and support income generation across Advance HE.

You ll work closely with our sales and customer teams to make sure all pricing and costing for our membership, products, and services are accurate, timely, and consistent.

This role is ideal for someone who enjoys following clear processes, pays strong attention to detail, and wants to help improve how things are done.

Main Responsibilities

Deliver Accurate Costing and Pricing

• Use costing and pricing tools daily, following all agreed procedures and targets.
• Work closely with teams across Advance HE to make sure all costing and pricing work is accurate and completed on time.

Support Sales and Customer Service

• Handle customer and member queries, making sure they re directed to the right teams quickly.
• Spot new business leads and follow them through the sales process.
• Pass on engagement opportunities to account managers or other relevant teams.
• Process customer orders efficiently and help ensure a smooth, professional experience.
• Support reporting on all sales and income, making sure data is accurate for good decision-making.
• Continue learning about Advance HE s membership, products, and services to better support the wider team.

What We re Looking For

Essential skills and experience:

• Experience working as part of a cross-functional team to deliver high-quality results.
• Proven ability to support sales and engagement plans that generate leads and opportunities.
• Experience using costing and pricing tools for income-generating work.
• Strong background in customer service and sales support.
• Interest and curiosity about the higher education sector in the UK and internationally.

About Advance HE

Our mission is to help build trust and confidence in higher education. We aim to tackle inequalities and support education that meets the changing needs of students and society.

We work with people, institutions, and partners all over the world to share knowledge, understand challenges, and deliver effective solutions.

Our people and the people we work with are what make us who we are.

How to Apply

If you have the skills and experience we re looking for, please click Apply to complete your application on our website.

Advance HE is committed to providing equal opportunities for everyone, no matter their background.

No agencies, please.