Sales Support Administrator

Universal Business Team; Stockport; On-site; GBP 28,000 - 35,000; Full time

Job summary

A family-run business in Stockport seeks a Sales Support Administrator to enhance their dynamic Sales Team. Your role involves supporting administrative tasks, managing customer enquiries, and contributing to business growth. Ideal candidates will have customer service experience and be proactive in a fast-paced environment. The position offers a salary between £28,000 and £35,000, with additional perks including a profit-related bonus and free breakfast every Friday.

Benefits

Profit related bonus

Fully stocked fridges and cupboards

Free Breakfast every Friday

Qualifications

• Experience in international freight and understanding of Incoterms is a plus.
• Proactive and able to thrive in a fast-paced environment.
• Responsive with a sense of urgency.

Responsibilities

• Support BDMs with admin tasks.
• First point of contact for customer enquiries.
• Manage quotes and pricing.

Skills

Customer-focused

Organisational skills

Communication skills

Problem-solving

Experience in customer service

Attention to detail

Tools

ERP systems

Job description

Are you passionate about supporting a dynamic Sales Team while delivering exceptional customer service?
Would you like to join a supportive, family-run business with a strong reputation for excellence and a close-knit team culture?

We’re seeking a Sales Support Administrator to play an integral role within our client’s growing team, based in Stockport. This is a fantastic opportunity to combine your administrative expertise, customer care skills, and order management experience in a position where your contribution will make a real impact.

As the Sales Support Administrator, you’ll be at the heart of operations, ensuring customers receive outstanding service while supporting the sales team and helping to drive business growth. Your key responsibilities will include:

• Support x2 BDMs with their admin tasks
• Be the first point of contact for customer enquiries
• Manage quotes and pricing
• Process customer orders efficiently, ensuring accuracy and promptness.
• Communicate effectively with customers regarding order status, delivery updates, and potential delays.
• Identify opportunities for upselling and cross-selling to enhance order value.
• Address and resolve customer complaints or enquiries promptly, ensuring a positive outcome.
• Provide expert product advice and support materials as needed.
• Maintain detailed records of customer interactions and enquiries, ensuring follow-ups are completed or passed to the relevant Business Development Manager (BDM).
• Uphold brand integrity by delivering on promises and protecting company margins

We’d love to hear from you if you are:

• Customer-focused, with a genuine passion for creating great experiences.
• Some experience in international freight, eg understanding the Incoterms and customs would be very helpful
• Organised, proactive, and able to thrive in a fast-paced environment.
• Responsive, and have a sense of urgency
• A confident communicator with strong problem-solving skills.
• Experienced in customer service, administration, or sales support (desirable).
• Comfortable using ERP systems (training can be provided).
• Reliable, honest, and a true team player with great attention to detail

• Salary- £28,000- £35.000 basic depending on experience
• Profit related bonus
• Monday- Friday 8am-5pm – (Can be flexible if needed)
• Fully stocked fridges and cupboards
• Free Breakfast every Friday
• Join a well-established, family-run business with a friendly, supportive team.
• Opportunity to make a real impact in a varied and rewarding role.