Sales Support Administrator

Johnson Controls; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company in Solihull is seeking a Sales Order Entry Administrator to provide essential sales support throughout the sales process. This hybrid role requires working in the office two times a week. Ideal candidates will have experience in administrative roles, strong MS Office skills, and excellent communication abilities. A competitive salary and benefits package are offered including holiday pay and career development opportunities.

Benefits

Competitive salary

Paid holidays

Pension scheme

Employee assistance program

Training opportunities

Qualifications

• Experience in an administrative role within a busy office environment.
• Excellent communication and telephone skills.
• Strong analytical, organisational, and time-management abilities.

Responsibilities

• Provide administrative sales support throughout the sales process.
• Act as a point of contact for the Sales Team and customers.
• Handle all sales-related paperwork.

Skills

Strong team player

Advanced MS Office skills

Excellent communication skills

Strong analytical skills

Customer service skills

Job description

What you will do

In this role the Sales Order Entry Administrator will provide administrative sales support throughout the sales process up to order entry. You’ll work as part of our UK&I sales team supporting the sales function and helping generate new business opportunities that drive profitable growth. This is a hybrid role with an expectation to work from our Solihull office twice a week (Tuesdays and Thursdays).

How you will do it

• Manage BP vendor / customer contract and FPA documentation
• Review and gain approval for project costs
• Collect and update vendor / customer pricing lists
• Act as a point of contact for the Sales Team and customers up to order entry
• Complete customer requirements documentation
• Draft statements of work and obtain site survey information
• Prepare simple quotes and customer templates
• Understand the Sensormatic Sales Process and its stages
• Coordinate with pre‑sales engineers to align technical responses
• Provide clean order checklists and ensure smooth handoff to post‑sales teams
• Support customers by coordinating activities prior to order confirmation
• Handle all sales‑related paperwork

What we offer

• Competitive salary
• Paid holidays plus bank holidays
• Benefits package including matched pension, life assurance, employee assistance program, referral scheme discounts (including high street brands, cycle‑to‑work scheme, Johnson Controls products)
• On‑the‑job and cross‑training with outstanding resources
• Encouraging and collaborative team environment
• Access to business resource groups
• Training on our values and products
• Long‑term career development

What we look for

• Experience in an administrative role within a busy office environment
• Strong team player
• Advanced MS Office skills especially Excel
• Excellent communication and telephone skills
• Strong analytical, organisational and time‑management abilities
• Customer service and relationship management skills

Employment Type: Full‑Time

Experience: years

Vacancy: 1