Sales Support Administrator

Spider Web Recruitment Ltd; Lowestoft; On-site; GBP 34,000; Full time

Job summary

A fast-growing company in Lowestoft is seeking a Sales Support Administrator to support the Sales Team. The successful candidate will deliver excellent customer service, manage after-sales inquiries, and process sales orders using CRM systems. Ideal applicants are organized and possess strong IT skills. The role offers a competitive salary of £34,000 per annum with additional benefits such as a retirement plan and company lunches four days a week.

Benefits

Competitive Salary

31 days holiday

Pension scheme

Company lunches

Employee Assistance Program

Qualifications

• Experience in a customer-focused environment is highly advantageous.
• Experience managing multiple tasks under pressure.
• Confident use of email, CRM systems, and spreadsheets.

Responsibilities

• Deliver excellent customer service and after-care support.
• Process sales orders accurately and maintain daily invoice spreadsheets.
• Provide absence cover for other Sales Support areas when required.

Skills

Communication skills

Time management

IT skills

Customer service

Tools

CRM systems

Spreadsheets

Databases

Job description

Sales Support Administrator – Spider

Sales Support Administrator – Spider is advertising on behalf of our client whois looking for a Sales Support Administrator to join the Sales Team full-time at the Head Office in Lowestoft, Suffolk.

Why them:

Our client is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life.They pr idethemselves on exceptional product design, outstanding customer service, and long-term dealer partnerships. Joining their team means being part of a company that values initiative, teamwork, and a commitment to delivering excellent experiences.

Fantastic company benefits include:

• Competitive Salary:£34,000 per annum,plus commission based on area performance.
• Holiday:31 days including bank holidays.
• Employee extrassuch as:Pension scheme,provision ofcompany lunches 4 days per weekandEmployee Assistance Programmewith opportunities for career growth+ more!

About the role:

As a Sales Support Administrator, you will play an important role in ensuring the smooth operation of an assigned sales area while supporting both customers and internal teams. You will be the first point of contact for after-sales enquiries, providing exceptional service throughout the customer journey. Using office software and CRM tools, you will process orders, maintain accurate records, handle enquiries, and support the wider Sales and Operations teams in delivering a seamless experience. Working hours for this role are Monday-Friday, 7:45am-5pm, based at the Head Office in Lowestoft.

Main duties and responsibilities:

• Deliver excellent customer service and after-care support for all customers in your area.
• Use email, CRM systems, spreadsheets, and databases to support daily sales activity.
• Answer incoming calls and direct to relevant team members promptly.
• Respond to area sales inbox enquiries on the same day.
• Process sales orders accurately and maintain daily invoice spreadsheets.
• Log and record product returns, updating systems and team members accordingly.
• Provide absence cover for other Sales Support areas when required.
• Always Uphold the company’s Vision and Values.

About you:

As a Sales Support Administrator, you will be friendly, organised, and committed to delivering outstanding service. You will have experience communicating with customers, managing multiple tasks under pressure, and supporting wider teams. You will bring excellent time management, strong IT skills, and the ability to build rapport and solve problems efficiently. Your proactive, supportive, and detail-oriented approach will set you apart.

Experience using CRM systems, databases, spreadsheets, and email confidently is essential. Previous experience in a sales support or customer-focused environment is highly advantageous.

If you are passionate about providing outstanding sales support, we want to hear from you for this Sales Support Administrator role. Please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please

No recruitment agencies, please.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.