Sales Support

Eurofins; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global life sciences company in Manchester is seeking a Sales Support for Cosmetics to manage sales inquiries, assist with administration, and support the sales team in achieving business objectives. Ideal candidates have strong customer service skills and attention to detail. This role offers a supportive work environment and opportunities for professional growth.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme

Health and Wellbeing Programmes

Worldwide career opportunities

Qualifications

• Experience in a customer service role – B2B in a service provider context.
• High level of attention to detail.
• Strong organizational, multi-tasking and time management skills.

Responsibilities

• Oversee management of external sales mailboxes and respond to inquiries.
• Support sales and accounts team with quote generation.
• Provide high level of internal and external customer care.

Skills

Customer service experience

Effective communication skills

Attention to detail

Self-starter

Organizational skills

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Working hours are Monday - Friday, 9am - 5pm.

As Sales Support for Cosmetics you will provide sales and business development support alongside administration.

Main Duties

• To oversee the management of the external sales mailboxes to ensure enquiries are allocated, responded to and followed up by the relevant member of the sales team.
• To personally respond to assigned incoming sales enquiries convert these enquiries into invoiced business.
• To support the cosmetics sales and accounts team, on actions that will assist the conversion of more business opportunities, such as quote generation and general administrative duties
• To support with specific sales activities, campaigns and events – exhibition activities.
• Liaise with Eurofins intercompany partners to establish and confirm schedules and test options.
• Provide support for new client onboarding, the creation of proposals and the raising of quotations.
• Provide support and coordination of the completion of client specific requests including NDAs, supplier documentation requests.
• Answers phone calls from new customers and deals with problems as they arise.
• Provides any necessary data or reports to the sales and management teams.
• Update all account and contact information for customers using CRM and ensure data is routinely checked for completeness.
• Provide support for the wider team in ongoing CRM updates and maintenance.
• Assist the sales team in follow ups with clients as requested for work confirmations, paperwork and test details etc.
• Provide support on website maintenance and social media posting.
• Provide a high level of internal and external customer care

Qualifications

• Experience in a customer service role – B2B in a service provider context
• Effective communication skills both written and oral.
• High level of attention to detail.
• To be able to communicate to different levels within the business and to gain the confidence of the client.
• To be a self-starter and manage own workload in a timely and effective manner
• Strong organisational, multi-tasking and time management skills

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health Cash Plan
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development!

Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.