Sales & Service Team Lead — Growth, Strategy & Coaching

Charterhouse Recruitment; West Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Sales Manager to lead a thriving sales office. You will motivate a team, drive new business, and maintain high customer service standards. Ideal candidates will have proven sales management experience, particularly in FMCG sectors, excellent communication skills, and a passion for customer care. The role offers competitive salary and benefits, including bonuses and 28 days of holiday.

Benefits

Competitive salary

Monthly commission

Performance-related bonus

28 days holiday

Employee discounts

On-site parking

Qualifications

• Proven track record in sales management, preferably in the food, beverage or FMCG sectors.
• Experience managing both sales and customer service teams with measurable results.
• Skilled in conflict resolution, negotiation and problem-solving.

Responsibilities

• Lead, motivate and manage a team of sales and customer service professionals.
• Develop and execute sales strategies to grow existing accounts and acquire new business.
• Monitor team performance against KPIs.
• Build and maintain strong relationships with clients.
• Manage and resolve complex customer requests.
• Work closely with the Warehouse and Logistics teams.
• Analyse sales data and market trends for better decisions.
• Produce reports for senior management covering various metrics.
• Provide ongoing training and support for team members.
• Drive continuous improvement in sales processes and customer service standards.

Skills

Sales management

Customer service

Communication skills

Conflict resolution

Negotiation

Organizational skills

Tools

Microsoft Office

Job description

A leading recruitment agency in the UK is seeking a Sales Manager to lead a thriving sales office. You will motivate a team, drive new business, and maintain high customer service standards. Ideal candidates will have proven sales management experience, particularly in FMCG sectors, excellent communication skills, and a passion for customer care. The role offers competitive salary and benefits, including bonuses and 28 days of holiday.